Use frictionless workflows to create hybrid digital workplaces

The beginning of the COVID-19 pandemic has forced many companies to quickly switch to a digital work environment. Obviously, with the pandemic still raging, it is not easy to successfully return to the physical office.

Nerys Mutlow, ServiceNow’s Chief Innovation Office Evangelist, explained that what is needed is the right tool to help your employees return to work safely. She said such tools will help drive a return to the workplace through solutions designed to meet the needs of the new normal of mixed work — by releasing productivity, reducing employee burnout, and expanding innovation across the enterprise.

“Hybrid digital workplaces should be a long-term plan, because it can use technology to maximize employee experience and increase productivity. How do we know? Because there is a great workflow behind every great experience. Whether you are Nothing is more authoritative than working in an office or working at home than being allowed to do what you are hired to do, without wasting time on slow manual processes that can be replaced by automation,” she said.

“Remember that the traditional role of hybrid digital workplaces serving the workplace adds a lot of additional complexity. For example, nowadays, managing company assets involves managing assets in the office and equipment that employees bring home, such as monitors, keyboards, and Computers. In addition, a hybrid environment requires appropriate policies and workflows to handle employees returning full-time and at least some employees working remotely.”

Mutlow went on to say that the most important thing is that organizations need to provide employees with the right digital experience from anywhere, so that there is no interruption between the home and the office. The goal is to use a set of products to provide frictionless workflows in important business areas, from security to reception, and covering all areas from employee transportation and food services to IT.

“As the convergence of working from home and working in the office becomes the focus, most employees’ demand for dedicated working space will decline. People working in the office do not need to go to a designated area, but need to enter the most efficient area. Use A fully integrated workplace service delivery suite can easily deliver the necessary workflows, enabling them to work together in an undefined and flexible community to achieve success under the best conditions.”

In the current environment, organizations have several key priorities, most notably the need for operational flexibility. After all, she said, the past 18 months have undoubtedly demonstrated the need to prepare for any unexpected events that occur. Other areas of focus include the need to manage efficiency and reduce costs. In addition, companies should seek to invest in initiatives that accelerate the pace of innovation and improve the way they provide customers and employees with a superior experience.

“With the right platform to help you coordinate the workflow of the entire enterprise, you will be able to leverage the investment in existing best-of-breed tools to fundamentally create a platform for digital workflows,” Mutlow points out.

“We see this as a way to help drive transformation, thanks to dedicated solutions for the hybrid world we live in. Essentially, it’s about creating a system of action that connects different parts of the business to improve business agility And promote customer service and experience.”

She added that, after all, when you have a system that enables employees to easily find the information they need and guide them to complete tasks, they will naturally be more efficient because you create a more engaging employee experience. It also involves the use of artificial intelligence-driven service operations to enhance the way people work by providing predictive help.

“At the end of the day, it is to integrate all the work processes, data and processes surrounding the individual, so that you can ensure that individuals have access to all the information they need when they need it, while also providing an unparalleled level of personalization. Use the right solution The plan to achieve this is the key to ensuring that every employee has any information and support they need, whether they eventually return to the office or are still working remotely,” Mutlow concludes.