SANTA CLARA, Calif., June 28, 2022 (GLOBE NEWSWIRE) – Ushurthe leader in AI-powered Customer Experience Automation ™ (CXA), today announced the Invisible Portal ™ that gives non-technical citizen developers a workflow-driven environment to visually build secure, encrypted experiences like a portal in size to exchange privacy -filled information through files and data feeds.
Business users and operations teams in insurance, financial services, and healthcare organizations still use email and portals to exchange sensitive files and data with their customers and partners. Email is not a secure channel as portals are typically static and require significant IT resources to develop and maintain.
Ushur’s Invisible Portal enables business teams to build, update and maintain just-in-time and fully customized portal-like experiences in a secure and compliant way-all without any IT resources. The Invisible Portal can be used to easily update retirement and pension plans, manage group and voluntary benefits, mention insurance coverage, audit and record keeping, and much more data-intensive. application.
“Invisible Portal provides a secure alternative to legacy channels such as email for intelligent data exchange,” said Michael Fisher, VP of Product and Operations at Ushur. “By utilizing key technologies such as AI and No-Code, the Invisible Portal is a natural development of Ushur’s Customer Experience Automation platform to bring excellence to the enterprise, drive speed to its digital transformation and deliver fast time-to-value. “
Companies currently using Ushur’s Invisible Portal have reported a reduction in service response time of more than 90% along with significant improvements in customer satisfaction scores, increased security and standardization of high-risks, external operations.
“As an organization, we are highly committed to transforming our internal and external user experiences and Ushur’s Invisible Portal gives us a platform to do that,” said Ken Lynch, Head of IT at Irish Life. “Our brokers and customers may not see what’s going on behind the scenes as they experience dramatically improved response times, but our internal teams, themselves, experience the benefits of safe, compliant and dynamic environment of the Invisible Portal. “
“Businesses continue to underestimate the significant business cost of routine manual tasks such as collecting sensitive data from their customers, and the resulting negative impact of these bad experiences,” said Simha Sadasiva, CEO and co-founder of Ushur. “There is a tremendous opportunity, at a cost of billions of dollars, for these businesses to replace manual tasks with AI-powered automation, realize fast time-to-value and accelerate their digital journeys. transformation. Ushur’s Invisible Portal is the enterprise-class solution these businesses need to free themselves from legacy information exchange channels and deliver customer experience changes. ”
The Invisible Portal is part of Ushur’s latest major release of the CXA platform which also includes many new capabilities, including:
- No-Code Integrations: Out-of-the-box ready integrations allow citizen developers to easily integrate with popular 3rd-party enterprise applications, such as Salesforce, ServiceNow and Zendesk, and communication channels with enterprise, such as Microsoft Teams and Slack, document management solutions such as Dropbox and Box, contact center technologies such as AWS Connect, Five9, Genesys and more. Avoiding monthly implementation processes and heavy investment in system integrator services, code-free integrations speed up time-to-cost, automate end-to-end processes and significantly reduces the burden on IT resources.
- Advanced Analytics: Business analysts, process owners and citizen developers gain visibility and actionable insights into customer-facing operations with comprehensive business dashboards and operational analytics throughout the customer journey.
Invisible Portal, No-Code Integrations, Advanced Analytics and many other new capabilities are generally available from now on from Ushur and its global partner network. For more information, please visit www.ushur.com/platform/invisible-portal.
Ushur delivers the first-ever AI-powered Customer Experience Automation ™ (CXA) platform built from the ground up to intelligently automate the entire customer journey from end to end. Designed to provide enjoyable, hyper-personalized customer experiences through quick issue resolution and unified, omnichannel interaction, Ushur is its first-of-its-kind intelligence system. It combines Conversational Automation and Knowledge Work Automation into a code-free, cloud-native SaaS platform to digitally transform every step of the enterprise’s complete customer experience, from Micro-Engagements ™ to the entire customer journey. Supported by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation ™ solutions are currently being developed with some of the world’s leading insurance providers, including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
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