USU receives top marks for customer satisfaction, strategy and implementation in Enterprise Service Management (ESM)
“USU the German winner for ESM excites customers and partners with an attention to relationships and an innovative ESM platform” – that’s the conclusion of the market study published in mid -February 2022 by Research in Action, an analyst firm based in Germany. With a total score of 9.35 out of 10, USU is once again leading software vendors such as TOPdesk, Micro Focus, ServiceNow and Serviceware.
750 IT managers in large and medium-sized budget-responsible companies in Germany were analyzed for the “Vendor Selection Matrix ™ Enterprise Service Management” market study. The vendor ranking list is determined by customer assessments. Providers are evaluated based on specific criteria in the areas of strategy and implementation. These include factors such as vision and marketing, innovation and differentiation, company stability and execution power, breadth, and depth of solution range, market share and growth, customer satisfaction and more.
Market analysis is designed to support companies selecting vendors, provide information on market trends and help prioritize IT investments. It is available for download for free at https://hubs.la/Q014s5-B0.
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In their report, the analysts wrote: “USU Service Management as a solution and its optional add-on value is a great option for enterprise customers around the world to improve, streamline and master all digital workflows and challenges. Commended to the company’s passion for customer and partner success, the use of USU Service Management increases service quality and efficiency for any business organization. “
“We are extremely pleased to once again be leading this dynamic growth market with our ESM solution. We are also proud of outstanding customer-only feedback as it demonstrates close collaboration with our customers,” he affirmed. Peter Stanjeck, Senior Vice President of USU.
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