USU was renamed No. 1 for Enterprise Service Management in a recent study

USU receives top marks for customer satisfaction, strategy and implementation in Enterprise Service Management (ESM)

Möglingen, February 21, 2022

“USU the German winner for ESM excites customers and partners with an attention to relationships and an innovative ESM platform” – that’s the conclusion of the market study published in mid -February 2022 by Research in Action , an analyst firm based in Germany. With a total score of 9.35 out of 10, USU is once again leading software vendors such as TOPdesk, Micro Focus, ServiceNow and Serviceware.

750 IT managers in large and medium-sized budget-responsible companies in Germany were screened for the “Vendor Selection Matrix (TM) Enterprise Service Management” market study. The vendor ranking list is determined by customer assessments. Providers are evaluated based on specific criteria in the areas of strategy and implementation. These include factors such as vision and marketing, innovation and differentiation, company stability and execution power, breadth, and depth of solution range, market share and growth, customer satisfaction and more.

Market analysis is designed to support companies selecting vendors, provide information on market trends and help prioritize IT investments. It is available for download for free at https://hubs.la/Q014s5-B0.

In their report, the analysts wrote: “USU’s Service Management as a solution and its optional value add-ons is a great option for business customers around the world to improve, i streamline and master all digital workflows and challenges.Praising the company’s passion for customer and partner success, the adoption of USU Service Management increases service quality and efficiency for any business organization . “

“We are extremely pleased to once again be ahead of this dynamic growth market with our ESM solution. We are also proud of outstanding customer-only feedback as it reflects the close collaboration with our customers,” said Peter Stanjeck, Senior Vice President of USU.

This press release is available at https://www.usu.com.

USU Software AG

As a leading provider of software and services for IT and customer service management, USU enables companies to master the demands of today’s digital world. Global organizations use our solutions to reduce costs, be more agile and reduce risks – with smarter services, simpler workflows, and better collaboration. With over 40 years of experience and locations around the world, the USU team brings customers into the future.

In addition to USU GmbH, founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc., USU GK, and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), listed on Prime Standard of the German Stock Exchange.

Additional information: https://www.usu.com

Please contact

USU Software AG
Dr. Thomas Gerick
Corporate Communications Manager
Email: [email protected]

USU Software AG
Investor Relations Manager
Falk Sorge
Email: [email protected]

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