VIAVI Combines Automated End User Experience Scoring and Domain Isolation Problems with ServiceNow

Scottsdale, Ariz., June 7, 2022 / PRNewswire/ – Viavi Solutions Inc. today announced (VIAVI) (NASDAQ: VIAV) the acquisition of ApexNow, an app integration between VIAVI Observer Apex and ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management. ApexNow gives IT teams instant access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for Observer and ServiceNow Platform users.®. The Observer ApexNow application is now available from the ServiceNow Store.

According to the State of the Network survey from VIAVI, NetOps and SecOps teams manage the new work-from-anywhere paradigm, and support the ascent to unified communication, all while relying on the skills gap. The ApexNow application allows technicians with varying levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is based on a machine learning process that provides insight into the root cause of the breakdown to allow an automated remediation process to be performed using the power of the ServiceNow Platform.

“Businesses are grappling with increasing network complexity and security threats while faced with a labor and skills gap. They need to equip their workers with intuitive tools that will speed up the identification and resolution of issues from anywhere, “he said Rohit Batra, leader of telecommunications, media and technology products at ServiceNow. “The integration of the VIAVI EUE Score into the ServiceNow platform is a superb example of user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues.”

“Over the past year, VIAVI and ServiceNow have worked together to allow our customers to use our integrated technologies and enhanced product capabilities in ways that change the game in day-to-day operations,” he said. Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. “The integration of the ApexNow App is a visible result of this, forming a meaningful partnership and a focus on bringing influential innovations to our customers.”

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, government and avionics. We help these customers harness the power of instruments, automation, intelligence and virtualization Network commands. VIAVI is also a leader in light management solutions for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, and defense applications. Learn more about VIAVI at Follow us on VIAVI Perspective, LinkedIn, TwitterYouTube and Facebook.

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