Viavi integration app to assist with troubleshooting for technicians

Viavi announced the availability of ApexNow, an app integration between Viavi Observer Apex and ServiceNow IT operations management (ITOM) and telecommunications service operations management.

ApexNow provides IT teams with instant access to the company’s end user experience (EUE) scoring model, further facilitating problem identification, analysis and resolution for users of the Observer and the ServiceNow Platform. The Observer ApexNow application is available from the ServiceNow Store.

According to Viavi’s State of the Network survey, network operators and security operations teams are managing the new work-from-anywhere paradigm, and supporting the ascent to unified communications, all while relying on a gap in skills. The ApexNow application allows technicians with varying levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The EUE Score is underpinned by a machine learning process that provides insight into the root cause of the breakdown to allow an automated remediation process to be performed using the power of the ServiceNow Platform.

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