Vonage’s accomplishments on the Frost & Sullivan CCaaS Radar are thanks to Vonage Contact Center – an intelligent, multi-tenant contact center solution that seamlessly integrates all customer communication and engagement channels into the customer relationship platform management (CRM) of an organization.
Savinay Berry, Executive Vice President, Product and Engineering, Vonage, said: “It’s an honor to be recognized as a Leader. This recognition underscores our commitment to continue driving innovation that transforms the way businesses operate and connect with their customers.
The Innovation and Growth indexed Frost & Sullivan Radar rankings are based on the firm’s independent research covering product portfolio, vision and strategy, research and development, growth pipeline, and customer alignment.
Frost & Sullivan Radar recognized Vonage for significant investment in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integration in Salesforce, ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communications platforms on the market.
More details in Vonage’s press release: Frost & Sullivan Recognizes Vonage as Leader in Growth and Innovation on CCaaS Radar.
Ericsson’s acquisition of Vonage was completed in July 2022.