The complexity of today’s unified communications solutions is growing rapidly. Businesses today need more functionality than ever to combat the increasing demands of modern customers, as well as evolving features and capabilities. With so much happening in the industry, it’s no surprise that organizations from all verticals are looking for ways to better manage their infrastructure.
Fortunately, service management solutions from VOSS can make life simpler for business owners. Independent research by VOSS shows that organizations using their system can save up to 43% a year on management costs.
If you’re looking for a way to maintain better insights into your technology, here’s what you can expect from VOSS Solutions.
VOSS provides digital workplace management technology, enabling customers to significantly increase automation levels in their UC collaboration platform, supporting their journey to improved productivity and cost savings cost. VOSS provides discovery and migration, execution orchestration and analytics, and performance monitoring and management, across multiple technologies, and from a single, highly flexible, secure web portal:
- UC Discovery and Migration – VOSS Migrate is a big data, transformation product suite designed to perform audits of legacy environments and UC migration from legacy to advanced UC platforms. It uses a revolutionary method to discover, extract, transform, validate, and load large volumes of data to automate a UC migration project, saving organizations from long, high budget and high-risk, manual UC transfers.
- UC Automation – Automate VOSS is a UC orchestration platform, deployed by service providers and organizations in the retail, manufacturing, finance, government, and health arenas. It consists of a wide range of UC management capabilities and pre-integration with UC vendor and business applications, such as ServiceNow. The highest level of automation agility within VOSS Automate allows you to create customized workflows that significantly lower your operating costs and meet your business needs today and as they change. them in the future. VOSS Analytics brings big data technology to the UC space, capturing data from all dimensions and integrating advanced data logic to produce intelligent business reports.
- UC Tracking and Analytics – VOSS Insights integrates with VOSS Automate to enrich the data needed for fault monitoring and detection leading to faster resolution through self-healing AI logic. Add business context to the technical data available from your UC solution to ensure quality service delivery. With this deep insight into your UC platform, VOSS enables you to continuously improve and optimize your UC environment, to provide the best communication experience for your employees and to grow your business as a result.
The Features of VOSS Automate
VOSS Automate is an incredible service management solution that enables companies to design, deploy, operate and optimize an innovative unified communications solution with a reliable service fulfillment platform. VOSS Automate is designed to deliver exceptional results for governments, service providers, and enterprises so that anyone can reduce UC implementation costs.
Available on-premises, or as a cloud-based solution, VOSS Automate comes with everything you need to:
- Automate the discovery and mapping of your existing UC network and quickly introduce new configurations to your environment. VOSS adds value to your system without disrupting day-to-day processes
- Assist in the design and implementation of new UC solutions. VOSS simplifies the creation of new communication environments, improves the onboarding of new users and accelerates implementation
- Access a complete and secure view of your UC configuration: Whether in the cloud, on-premises, or in a hybrid environment, VOSS provides a simple view of your UC strategy
VOSS Automate also offers a series of customizable add-on modules, so you can adjust your approach to suit your individual needs. For example, modules include:
- VOSS self-service – an intuitive and secure web-based portal that helps end-users manage their features, services and devices in real-time from any location and on any device
- VOSS Automate Contact Center – A complete integration between VOSS and the contact center to ensure front and back office support through an easy-to-use administration portal
- VOSS Business Admin Portal – A unique interface that offers management quick and accurate access to their UC system.
- VOSS analysis – Quickly retrieve important information about your UC users and learn everything you need to know about your licenses, services, devices, transactions and more
- VOSS Northbound integration – Northbound integration option for VOSS Automate provides complete integration with asset management, billing, and other northbound service management solutions
- VOSS Automate ServiceNow Integration – ServiceNow Integration with VOSS Automate manages ServiceNow requests to drive greater efficiency and service response times in UC deployments
The Benefits of VOSS Automate
VOSS is committed to delivering innovative business solutions for organizations looking to get the most out of their complex UC management requirements. Using techniques to simplify the delivery, design, and operation of UC infrastructure, VOSS enables organizations to perform at their best when managing enterprise communications.
Whether you decide to access VOSS Automate in the cloud, or on-premises, you can expect a secure and simplified view of your UC solution that offers benefits such as:
- Boosting productivity: Make sure everyone in your organization has the information they need when they need it. Engineers will be freed from repetitive tasks, data slippage can be reduced, and you’ll achieve faster test times.
- Better customer experience: VOSS Automate helps you build a more effective business portal for all your UC services, which means faster service delivery for new applications, better control of your communication environment, and real-time end-user self-service
- Financial benefits: Reduce your total cost of ownership in the UC environment by reducing operational and implementation costs. VOSS Automate can scale to fit your needs, with the ability to quickly implement UC management workflows for new services and applications as they emerge
- Accurate and Secure: High-tech decision making is automated for repeatability to enforce design rules and reduce the risk of errors in your UC system. Furthermore, VOSS is built to adhere to strict security standards regarding encryption, attack prevention, and;
- Access that suits you: VOSS Automate supports a wide range of UC applications including mobility, messaging and collaboration. Furthermore, in addition to UC management, there is also a high level of automation available for various points of the architecture such as SBCs and SIP trunks too!
Who is VOSS Automate for?
VOSS Automate was created to support managed and hosted service providers, as well as system integrators who want to access the best possible profitability in their UC deals. Governments and enterprises can also benefit from this service management solution to help them reduce the complexity and cost of the UC environment.
For many businesses, getting the most out of a UC solution is about overcoming the complexity of the space and discovering the benefits. VOSS Automate removes some of the barriers to UC innovation that can increase costs or hurt productivity.