New professional services offerings were also announced
AUSTIN, Texas, May 17, 2022 / PRNewswire/-Vyopta, the leader in digital collaboration user experience management, will announce new features in its current product and launch a new product offering at Vyoptaverse, the company’s annual conference. Vyoptaverse22 will take place today and tomorrow at 1:00 PM CDT.
In addition to product announcements, the event will include a discussion on the latest trends in digital collaboration experience management and how to make virtual collaborative work and interaction a competitive advantage. The company will also offer a preview of new data insights that tell a story about the new normal of hybrid collaboration during the pandemic and beyond.
Speakers are also included Dave ShullCEO of Poly, Dr. Andrew BrodskyProfessor of Management at The University of Texas at Austinand Gilbert Tuhabonye, philanthropist, athlete, and survivor.
Intelligent Tracking Enhancements
Vyopta has introduced a series of enhancements to its Intelligent Monitoring Engine to improve ability to move, simplify configuration, and reduce resolution time. This includes additional notification details; a new historical view of monitor statuses; and new monitor types including systemic, simple, and advanced. These enhancements simplify the creation of alerts for large organizations and significantly reduce the time to identify and isolate systematic issues.
“IT teams need easy-to-use tools that simplify detecting, troubleshooting, and resolving issues,” he said. Jonathan Sass, Vice President of Product for Vyopta. “This is part of our commitment to continually improve the capabilities of IT and MSP users to continue to deliver the best user experiences when people work together from anywhere.”
Vyopta also introduced new integrations with other business-critical applications that IT teams use every day to collaborate, manage issues, and make business decisions. Vyopta’s Intelligent Monitoring Engine now offers robust integration with IT service management (ITSM) platforms for more seamless ticket and issue management. Vyopta has also integrated its alerts and notifications into tools that IT teams often use to collaborate including ServiceNow, Microsoft Teams, Slack, and Webex.
Within the Collaboration Performance Management Analytics product, Vyopta has enhanced the ability to export data and insights to business intelligence decision support tools such as Power BI and Tableau.
“Front-line IT teams can now get notifications on platforms where they spend their day-such as ServiceNow, Slack, Microsoft Teams, and WebEx,” he said. Craig Miller, Vyopta Product Manager. “We provide the most direct communication routes and the clearest picture of what’s going on to narrow down the best way to quickly resolve an issue.”
Vyopta Administration as a Service
Vyopta offers a product of professional service to customers for the first time, allowing them to use Vyopta’s fractional expert resources. This allows them to capture the full potential of the Vyopta solution faster, while helping to manage and optimize UC/collaboration technology (devices, room systems, infrastructure, cloud services) performance, and user experience. . The Administration as a Service product helps support change management, custom reporting, and decision support, as well as workflow automation such as integrations between UC technology/collaboration and other IT systems.
“The potential to discover unused opportunities in Vyopta data is deep and wide,” he said. Rick Leung, CTO and co-founder of Vyopta. “This includes improving the employee experience and engagement in a rapidly changing virtual work environment that quickly adapts to collaborative and hybrid work requirements.”
About Vyopta Incorporated
Vyopta, the leader in managing the user experience of digital collaboration, has helped 40 million people work together better. Its Technology Insights and Space Insights applications have helped identify and address over 9 million issues. Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Hundreds of organizations around the world covering 20+ industries use Vyopta to track 6 million endpoints and more than 20 billion meeting minutes a year.
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SOURCE Vyopta Inc