Simplifies The Enterprise
Businesses have traditionally had so many systems, each with its own process. Think human resources, incident or change management, sales, software and hardware management, DevOps, and many other systems, all packaged neatly in their own loops with little or no communication between them. . And while this may have been fine for most companies in the past, the speed with which businesses respond to constantly changing customer requirements means that the siled system becomes a headwind to the flexibility required in a modern corporations.
Enter ServiceNow. Founded in 2004, the company early invested in bringing all of the company’s diverse workflows into one platform, the Now platform, to automate the associated process and make a business more responsive to change. And it does this by bringing the company’s current processes to the Now platform as much as possible to let them continue to benefit from legacy investments.
Bill McDermott, president and CEO of Santa Clara, Calif.-based ServiceNow, called his company the workflow automation market leader, one that will soon become a $ 15 billion SaaS powerhouse by building a “ platforms. ”
“Businesses are tired of the same old story of doing something right in a department with an island of automation,” he said. “They want to combine everything into one strategic platform.”
That idea of automating diverse workloads and processes on one platform makes ServiceNow a unique company, McDermott says. “I’m saying that there’s only one company that has a hyperautomation platform that does all of those things on a platform with a consumer-grade experience and a pure-play design for the cloud,” he said of ServiceNow.
Here’s more of what McDermott has to say about ServiceNow and how he sees it changing businesses.
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