RingCentral is a US -based cloud communications company founded by Vlad Shmunis at Vlad Venndrow. One of its flagship platforms is RingCentral Office, but it has been rebranded to RingCentral MVP-an all-in-one unified communications app for businesses.
What is RingCentral MVP? Understanding the All-in-One UC App
RingCentral MVP stands for a messaging, video, and phone solution, with all the features available in a single, unified application. It provides companies with a robust business phone system that supports local and international calling.
RingCentral MVP has built-in cloud PBX capabilities that organizations can use to set up a reliable internal communications system. It also enables collaboration through chat, file sharing, meeting rooms, and other features.
Key Features of RingCentral MVP
The current version of the RingCentral MVP app launched in May 2020, combining current features such as telephony with next gen solutions such as AI-powered video conferencing. The company is constantly updating the platform, and in a recent release, it introduced several features that will simplify productivity for hybrid teams. Key features of RingCentral MVP include:
The cloud PBX module
It offers an enterprise-grade telephone solution that eliminates the need for PBX hardware. Companies can use a simple admin interface to configure systems, manage calls, and design the user/caller experience. Its capabilities as a cloud PBX are as follows:
- Auto-receptionist, multi-level IVR, and on-hold music
- Role-based access control and user provisioning templates
- Call tracking, call reports, and audit trails
- Single sign-on, hot desking, and extensions
- Phone number bundles
One of the advantages of RingCentral MVP is that it provides organizations with bundled phone numbers as part of the same license. It has a separate RingCentral Global MVP plan that allows organizations to build a presence in countries in North America, Latin America, Asia Pacific, and EMEA. Its capabilities in terms of phone numbers and calling plans include:
- Free publication of business details in local and national directories
- International inbound number in over 70 countries
- 200 available area codes for domestic telephony
- 800, 888, 877, 866, 855, or vanity numbers for toll -free calling
Call management
RingCentral MVP has several features that allow organizations to customize phone settings and set up automated systems. It streamlines call management for greater productivity and can enable a contact center. The product’s call management features serve as the foundation for RingCentral’s AI-powered omnichannel contact center solution, with integrated MVP. Its capabilities for call management include:
- Answering the rules to route calls
- Call forwarding, call flip, call park, and call screening
- Automatic call recording and Call logs
- Paging, intercom, shared line, and presence indication
Group messaging
The M in RingCentral MVP represents messaging, and this is one of the key features provided by the platform. In addition to a simple IM interface, it supports file sharing and task management. The messaging module also works with other business productivity apps such as Google Workspace and Microsoft 365. Here are the key capabilities of this module:
- Public and private teams
- Message bookmarking, keyword-based search, and filtering by @mentions
- Internal and external chat communication
- Instant, text, and fax messages from one app
Video conferencing
The company launched RingCentral Video in April 2020 and completed its MVP value proposition. There has been an increase in demand for video due to the pandemic, and RingCentral has integrated video into its MVP app for desktop and mobile devices. Its key video capabilities include:
- Unlimited video conference calls with up to 500 participants (1,000 for audio)
- Presentation mode, live transcription, and virtual meeting room
- AI capabilities such as touch appearance and automatic presenter tracking
- Optional add-on for RingCentral Webinar
Inclusions
Finally, organizations can add to these features as they wish by using integrations. RingCentral MVP supports integrations with business apps, sales tools, cloud services, help desks, and more. This makes it easy to enable bidirectional data flows and access the same communication, and collaboration features regardless of the tool one uses. Its integrations include Google, Microsoft Office Apps, Teams, Salesforce, ServiceNow, Dropbox, and Zendesk.
What’s New with RingCentral MVP in 2022
In a recent update, RingCentral announced that it will support hybrid functionality through many new features. In a hybrid work environment, employees can log in from any environment, and the use of physical meeting rooms will increase.
RingCentral MVP will now provide call analytics on staffing decisions for distributed teams, an endless whiteboard, and physical experience enhancements in the meeting room. For example, the new Room Connector allows users to connect their current hardware to RingCentral MVP when they return to the office instead of buying new equipment.
The company also partners with hardware providers such as Poly, Yealink, and Logitech to help build smarter meeting rooms for hybrid work.
Getting started with RingCentral MVP
The offer gives organizations several benefits. Many features, including phone numbers, are part of a single license, which is easier to obtain and manage. Plus, it has powerful AI capabilities for video calls, and companies can get from one comprehensive product that has all the essentials but no unnecessary bells and whistles. Finally, RingCentral MVP is available at an affordable price making it accessible to companies of every size.
The entry-level plan starts at just $ 19.99 per user per month, and the best Ultimate Plan costs $ 49.99 per user per month-complete with unlimited storage. Organizations can select a plan according to their needs and extend it using add-ons such as high-volume SMS, RingCentral Rooms, RingCentral Webinars, etc.