New York and Bangalore, India–(Business Information)–The world’s leading information technology, consulting and business process services company Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) today launched a cloud-based end-to-end digital service lifecycle automation solution FieldX is built on ServiceNow’s Now Platform®. Using FieldX, manufacturing organizations can enhance and expand their after-sales customer service operations while reducing costs.
As part of the ServiceNow partner industry solution plan, FieldX integrates the customer service and field service management capabilities of the Now platform with Wipro’s Internet of Things (IoT) and augmented reality (AR) platforms. By digitizing and automating departments and cross-enterprise workflows, FieldX enables manufacturers to scale up operations at a lower cost.
FieldX leverages Wipro’s process transformation expertise and technological innovation to help manufacturers improve the customer experience through omni-channel support. It also increases machine uptime through active monitoring based on the Internet of Things, while real-time assistance based on AR can speed up problem resolution. In addition, FieldX provides service operators and field service personnel with a 360-degree view of the customer, thereby increasing their efficiency.
Harish Dwarkanhalli, President, iDEAS-Applications and Data, Wipro Limited Said, “FieldX is an important step forward for our cooperation with ServiceNow. It enables manufacturers to proactively meet customer needs in after-sales service management. We look forward to working with ServiceNow to give other related industries the opportunity to transform their customer service processes. Take advantage of this comprehensive digital solution.”
Binoy Gosalia, Global Head of ServiceNow Industry Partners Said: “Wipro’s expertise in field service management and manufacturing, coupled with ServiceNow’s continuous innovation on the Now platform, helps ensure that FieldX meets the needs of all manufacturers. After-sales service and customer service are ServiceNow’s focus areas. We look forward to continuing cooperation with Wipro in this area.”
The ServiceNow industry partner solution extends ServiceNow’s capabilities to provide tailored industry-specific applications and services to meet the unique digital transformation needs of customers.
About Wipro Co., Ltd.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is the world’s leading information technology, consulting and business process service company. We use the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our customers adapt and succeed in the digital world. As a company with a global reputation for its comprehensive service portfolio, unwavering commitment to sustainable development and good corporate citizenship, we have more than 200,000 dedicated employees serving customers on six continents. Together we discover ideas and connect the dots to build a better and bolder new future.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the respective companies with which they are associated.
Forward-looking statements
The forward-looking statements contained herein represent Wipro’s views on future events, many of which are uncertain in nature and are not under Wipro’s control. Such statements include, but are not limited to, statements regarding Wipro’s growth prospects, the results of its future financial operations, and its plans, expectations, and intentions. Wipro reminds readers that the forward-looking statements contained herein are subject to risks and uncertainties that may cause actual results to differ materially from those expected by such statements. Such risks and uncertainties include, but are not limited to, risks related to our earnings, revenue and profit fluctuations, our ability to generate and manage growth, complete planned corporate actions, fierce competition in IT services, and our ability to maintain costs. Uncertainty advantages, wage growth in India, our ability to attract and retain highly skilled professionals, fixed prices, fixed-term contract time and cost overruns, customer concentration, immigration restrictions, our ability to manage international business, and reduce the need for us Technology in key focus areas, disruption of telecommunications networks, our ability to successfully complete and integrate potential acquisitions, liability for damages to our service contracts, the success of the companies in which we make strategic investments, the withdrawal of government financial incentives, political instability, and war , The law restricts raising funds overseas or acquiring company dia, unauthorized use of our intellectual property rights, and general economic conditions affecting our business and industry. The situation caused by the COVID-19 pandemic may reduce technology expenditures, adversely affect the demand for our products, affect customer spending rates, and may adversely affect our customers’ ability or willingness to purchase our products, delaying the purchase decision of potential customers , Adversely affect our ability to provide on-site consulting services and our inability to provide services to customers or delay in providing our products, all of which may adversely affect our future sales, operating results and overall financial performance. Our operations may also be negatively affected by a series of external factors related to the COVID-19 pandemic, which are beyond our control. We have more fully described other risks that may affect our future business performance in the documents we file with the US Securities and Exchange Commission, including but not limited to the annual report on Form 20-F. These documents are available on www.sec.gov. We may make additional written and oral forward-looking statements from time to time, including statements contained in the company’s filings with the US Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statements made by us or on our behalf from time to time.
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