With Dynatrace and ServiceNow, customers have more time to innovate

Dynamic trace Announced advanced, two-way and automatic integration between its software intelligence platform and the platform Current service In optics AIOps cloud.

Through precise topology and service mapping for dynamic multi-cloud environments, Shared customers can improve efficiency through intelligent automation and reduce the risk of power outages Thanks to predictive identification and automatic problem solving capabilities, the team Business development More time to innovate and accelerate digital transformation.

By combining the automatic and intelligent observability of Dynatrace with the intelligent automation capabilities of the ServiceNow platform, customers and partners can accelerate their path to autonomous cloud operations.

As pointed out in the official comment Jeff Hausman, Vice President and General Manager of IT Operations Management, Security of CMDB/ServiceGraph and ServiceNow: «Dynatrace is an important partner of ServiceNow.Through the combined use of ServiceNow and Dynatrace, customers can gain a deeper understanding of digital services, obtain relevant information to identify the root cause of potential problems, and provide flexible operations for all applications and microservices in a hybrid or multi-cloud environment».

each Mervyn Lally, Experian Global Chief Enterprise Architect: «ServiceNow and Dynatrace are both strategic platforms for managing our cloud-native environment, and it is great to be able to rely on this integration between the two companies. Together they provide a comprehensive service map of our environment, smarter responses driven by AI, and automated closed-loop workflows to ensure the successful implementation of any changes or fixes we make. This allows our team to focus on value-added activities of digital transformation and provide a simple, easy and seamless experience to help our customer operations and consumers flourish.».

Thanks to the partnership between Dynatrace and ServiceNow, customers can use less time, resources and money to change their way of working and achieve greater success.

Some of the benefits they can achieve include:

• higher efficiency: Automated real-time topologies covering hybrid and multi-cloud environments provide a rich context that can be used to identify potential problems in digital services and the precise causes of their origins.
• Reduce downtime risk: Proactively identify issues that affect the startup or operation of cloud services, and prioritize them based on business impact to reduce background noise and ensure the continuity of applications and digital services.
• Faster innovation: The sum of intelligence built into each platform can reduce the time spent on low-value and time-consuming tasks, allowing IT teams with limited resources to focus on innovation and achieve better business results faster.

According to reports Steve Tucker, Senior Vice President of Product Management Presso Dynatrace: «As they implement digital transformation projects in a dynamic multi-cloud environment, customers are looking for ways to manage cloud complexity and gain more time for innovation. By working closely with ServiceNow and our mutual customers, we are very happy that we can now provide the predictive, closed-loop problem identification and automated solutions that customers desire.Together, we will enable AIOps methods for autonomous cloud operations».

Make an appointment and hold a webinar on November 10

This announcement is based on the recently released Dynatrace’s service graph connector.of November 10, 2020, Brian Emerson, ServiceNow, ITOM Product Vice President Mike McJager, The chief marketing officer of Dynatrace, Show the benefits of this two-way integration During the webinar”Change the way you use Dynatrace and ServiceNow“.