With ServiceNow, TeamViewer gets a new smart workflow function-Revista Live Marketing

Team Viewer, the global leader in secure remote connection solutions, announced an update to the ServiceNow integration, which includes new features already in the ServiceNow store. The integration was first introduced in 2016 and has now been expanded to provide larger companies with broader and deeper functionality to improve operations and IT asset management.

This update allows technical departments and remote support agents to optimize communications with internal or external users to improve efficiency and customer satisfaction. The incorporation of the TeamViewer dashboard can improve the efficiency of managing multiple support requests at the same time, providing detailed reports on the usage of TeamViewer, and the possibility of connecting and controlling any device on the ServiceNow network in assisted mode.

The main enhancements of the new integration include:
• Support autonomous remote control of corporate assets managed by ServiceNow
• Batch configuration of multiple devices programmed for remote control through ServiceNow CMDB (Configuration management database)
• Centralized control of autonomous access rights through new security features
• Automatically link the CMDB project to any ServiceNow task, just click on any component (for example, event) referenced by the asset to perform independent remote control
• Detailed central connection report

Alfredo Patron, Executive Vice President of Business Development for TeamViewer, said: “TeamViewer customers can connect to end-user devices to troubleshoot issues on the ServiceNow platform-now you can access separate company devices with a single click on the same screen.” “With new and improved asset management, with automation and batch configuration, IT maintenance and monitoring tasks will become easier and faster.”

Authorized administrators can deploy the integration of TeamViewer and the ServiceNow platform across the enterprise in just a few steps, thereby ensuring better advanced remote support for end users and company endpoints managed directly from the ServiceNow dashboard. In order to take advantage of the integration, the company needs a ServiceNow license and a compatible TeamViewer plan.