CareAR received a $700 million post-investment valuation and raised $10 million in equity investment from ServiceNow, a leading digital workflow company.
CareAR Holdings merged the CareAR, DocuShare and XMPie platforms.
The company will be led by Steve Bandrowchak, president and chief operating officer of Xerox. In addition to his current responsibilities, he will also become the chairman of CareAR’s board of directors. Sam Weisberg, the founder of CareAR, will become the company’s president.
CareAR’s advanced service platform integrates DocuShare’s content management system, XMPie’s multi-channel communication solution, and the artificial intelligence service Alto AI developed by Xerox PARC. With the help of visualization tools and easy access to data, this allows us to improve service maintenance to a consistently high level—both for employees and end users. By doing so, service providers can reduce operating costs and reduce greenhouse gas emissions. The new CareAR platform is powered by augmented reality (AR) technology that Xerox acquired when it acquired CareAR earlier this year. The solution is integrated with ServiceNow field service management, enabling service technicians to leverage the knowledge of more experienced experts through real-time AR guidance.
CareAR can be applied to all industries and is seamlessly integrated with ServiceNow, the leading digital workflow management solution. This makes it possible to use a unified way to handle the interaction of orders, requests and events, thereby ensuring the high quality and efficiency of customer service for enterprises in different industries. CareAR AR technology is fundamentally changing the service support ecosystem and solving key sustainability and labor management challenges.
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