Xerox creates CareAR software company

Xerox Holdings announced the establishment of CareAR, a Xerox company that merged CareAR, DocuShare and XMPie into a holding company called CareAR Holdings. After investing US$10 million in ServiceNow, CareAR received a post-investment valuation of US$700 million. ServiceNow is a leading digital workflow company that makes work more suitable for people.

CareAR will be led by Xerox President and COO Steve Bandrowczak (Steve Bandrowczak) and CareAR, Inc.’s original founder Sam Waicberg, who will expand his current role while serving as CareAR chairman and Will serve as President of CareAR.

Now combined with DocuShare content management system, XMPie’s cross-media platform and Xerox’s PARC Alto AI artificial intelligence engine, the expanded CareAR service experience platform will provide service personnel with visual support and access to the required data to provide services consistently High-quality service experience employees and end customers, while reducing service providers’ operating costs and greenhouse gas emissions.

The backbone of the new CareAR platform is the augmented reality technology acquired by Xerox in the CareAR acquisition announced earlier this year. The technology is integrated with ServiceNow field service management, enabling service technicians to take advantage of more technologies acquired through real-time guidance and augmented reality assistance knowledge.

CareAR’s service experience management platform is designed to be industry-independent and seamlessly integrated with the ServiceNow platform to ensure an end-to-end approach to work orders, cases and incidents, and to provide customers with high-quality results for companies from different industries. Service experience. industry.