ZigiWave uses a No-Code Integration Approach-The New Stack

Traditionally, creating an integration meant that an IT leader had to come up with a budget, then build a team of developers and project managers. Even for a small project, this can take several months.

Idan Harel and Avi Koren saw this pattern while working in technology consultancy Do it Wise, as clients continue to demand different combinations rather than them doing the work themselves.

“We have a lot of vendors that make very specific integrations, but when the customer already wants to modify them or customize them for their needs, it’s harder to find one,” Koren said.

And often the head of IT cannot imagine what the budget will be for such a project.

“We decided we needed to create an integration platform that was going to be very easy,” he said. “It shouldn’t take months; it should take no more than a few minutes. “

So Harel and Koren launched ZigiWave, a startup based in Sofia, Bulgaria, which provides a code -free platform for integrating some of the most popular monitoring, IT service management (ITSM) and DevOps tools. And it’s not aimed at developers, but at their managers.

“If a manager wants to have integration, they don’t have to have this hassle to create a team,” Koren said.

You just define what you want “and you can get it, almost immediately, after a few minutes,” he says. “You just have to put the requirements into our system without any coding, and it will just work.”

Real-Time Sync

The main product is the ZigiOps integration engine, written in Java and Clojure. This allows users to fully manage integrations from the user interface. From there, they can create bi-directional integrations with real-time data sync and capture complex data dependencies with advanced data mapping and filtering. Plus, users can change any of the parameters as they go.

ZigiOps is designed to seamlessly connect to target systems ’APIs and their associated software components by providing access to all available CRUD operations supported by the corresponding API. It works with complex HTTP requests designed to match the configured integration use case.

ZigiOps also offers integration templates for over 30 applications, including Jira, ServiceNow, Azure DevOps, BMC, Salesforce and more.

Koren said ZigiWave integration engineers are becoming experts in every system they encounter, so customers don’t have to know all the ins and outs of each other to create integrations. The company maintains that clients no longer need to review the underlying code because it can all be managed and customized from the UI. The interaction, he said, is at the business level and not at the API or technical level.

Its code -free approach and focus on ease of use is the way ZigiWave sets itself apart from the wealth of integration providers, which include Boomi, Workato and others, Koren said.

First, the system detects data associated with a particular system. Some customers use out-of-the-box data types, but others with more complex systems, such as Salesforce and ServiceNow, are also able to create custom data.

Once the user has defined the integration, the technology captures the requirements and develops a plan for implementing the integration via the APIs.

“Most systems have an HTTP-based API, whether it’s a REST API, or SOAP or something similar,” Koren said. “Many others, of course, have Java APIs. And those without Java APIs, have C or C ++ APIs. We use different libraries. [so it] know how to bridge between Java and a particular language. “

If a system has a certain limit – say, the capacity to handle only 10,000 events per minute – the machine can adjust so that the target system is able to dissolve it, he said.

By syncing ITSM tools, users can automate incidents, events, modification requests and more with a few clicks. It also provides monitoring of IT infrastructure and application performance with integrations such as Micro Focus OpsBridge, New Relic, Datadog, Prometheus and more.

Expanding DevOps Offers

The company has more than 60 Fortune 500 companies as customers, with approximately 60 percent of the clients in the United States, Koren said. These include General Motors, FedEx, Delta Dental and Nasdaq.

“ZigiOps is a powerful and easy to use integration platform. This helped us connect Jira and ServiceNow effortlessly, and now we can sync tasks and incidents between the two platforms in real-time. It speeds up incident resolution, ticket management and helps us be more efficient by reducing administrative tasks, ”said Aaron Geiss, general manager for Enterprise Services at PEXA, an Australian property transfer solution provider.

Last June, ZigiWave introduced the Embedded Integration Hub, which allows businesses to use and rebrand the ZigiOps integration platform as a service for their own customers.

In November, it launched a cloud offering in addition to its on-premises version.

Although it offers integrations with Jira and Azure DevOps DevOps tools, it is still working on adding Jenkins, GitHub, Bitbucket and Confluence to its lineup. Going forward, ZigiWave aims to expand its offerings to DevOps and CI/CD as well as cloud integrations, Koren said.

Its roadmap also requires the creation of an integration wizard and more capabilities around the workflow with integrations.

New Stack is a wholly owned subsidiary of Insight Partners, an investor in the following companies mentioned in this article: Workato, Real.

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