Zoom has announced that it is bringing updates to its team collaboration and messaging hub, Team Chat, to improve the workspace chat experience for its users and help avoid the ‘toggle tax’. Zoom Team Chat is integrated into the Zoom ecosystem of products and is available at no additional charge with a Zoom One license.
Regarding the toggle tax, the tech giant referred to a report from the Harvard Business Review that said:
The average worker spends a tremendous amount of time switching between applications. Researchers found that the average worker switches between different apps and websites nearly 1,200 times a day, spending up to four hours a week reorienting themselves after switching in a new application.
This “toggle tax” adds up — over the course of a year, it adds up to five work weeks or 9% of an employee’s annual work hours! While switching between apps and websites is an inevitable part of everyday life, business leaders need to take every opportunity they can to reduce the dreaded toggle tax and give their employees time off.
Formerly known as Zoom Chat, this resource has been designed and updated to help you streamline your workday. As it integrates with the resources you use, it helps reduce your toggle tax by making your day-to-day communication more efficient. It also allows users to chat directly with coworkers using different chat solutions by enabling them to use the Mio Zoom Team Chat integration.
In addition, Team Chat offers several services to help you streamline your workday. Integration with Jira allows users to view, create, and update issues directly in Jira.
To address your IT issues, ServiceNow Virtual Agent helps you create tickets, check status, and take action directly from Zoom Team Chat.
Now, users can also move their in-meeting chat conversations to a Zoom Team Chat conversation or channel for efficient collaboration, and decline ad-hoc meeting chat invitations when they are busy. The new updates also let users view a contact’s profile card in Team Chat, and set reminders so you don’t forget to reply to a message.
To learn more, you can register for the New Ways of Collaboration in Zoom Team Chat webinar by going to the dedicated webpage here.