14.07.2021 – 06:21
Trajectory
San Francisco (ots/PRNewswire)
-Customers can now increase staff utilization and efficiency while reducing costs
Locus, a future-oriented automated supply chain decision-making platform, today announced its integration with ServiceNow field service management to enable route optimization services that help simplify the workforce of field workers.
With this integration, end customers can now choose their preferred service appointment time in ServiceNow field service management. The integration with Locus then assigns tasks to the best field staff with the right skills and task tools, and determines the most effective street-level route plan for each technician. Before creating a route plan, it considers the service location, the time required to complete the task, the distance between each service location, traffic conditions, and many other factors.
The dispatcher has a complete overview of the tasks being performed on site. The system also collects data that can be used to develop better strategies and take corrective actions when necessary.
“Modern field service management must take into account the ever-increasing customer needs. It is not easy to ensure that high-quality services are provided every day. From on-demand query to dynamic rescheduling or cancellation of tasks, dispatchers have to deal with everything every day. This integration will Krishna Khandelwal, Chief Commercial Officer of Locus, said: “The static schedule that suits them makes life easier, and can easily handle on-demand queries and other dynamic changes while on the go. “Customers can increase the workload of sales staff, reduce costs and improve efficiency. Most importantly, companies can now use analytics to develop better strategies, overcome bottlenecks and take corrective actions. “
Nikki Narang, Director of Customer Workflow Product Management at ServiceNow, said: “This integration with Locus provides customers with an end-to-end solution, which is critical to the company’s efforts to stand out from the competition.” “Digital workflows continue to transform field services. Helping to locate the right technical staff in the right place to quickly solve problems, while improving the customer experience and helping the company manage the increasingly complex field service team.”
Locus recently received US$50 million in Series C financing led by Singapore’s sovereign wealth fund GIC, Qualcomm Ventures LLC and existing investors Tiger Global and Falcon Edge. It uses deep machine learning and proprietary algorithms to provide intelligence to provide customers with supply chain solutions plan.
The company’s scalable solutions have saved customers in the electrical and electronic fields more than 150 million U.S. dollars in logistics costs, reduced more than 70 million kilometers of driving mileage, and reduced more than 17 million kilograms of greenhouse gas emissions. Commercial, retail, electronic wholesale, CPG/FMCG, home service, home delivery, 3PL, transportation and B2B distribution.
Trajectory information
Locus is a technology platform that uses machine learning and proprietary algorithms to automate complex decisions in the supply chain. Its intelligent supply chain solutions provide end-to-end transparency, enabling companies to improve operational efficiency by controlling costs, optimizing customer experience, and reducing environmental impact.
Locus’s scalable solutions include route optimization, real-time tracking and analysis, bestseller optimization, area planning, vehicle allocation, and network design. Our future-oriented platform has saved more than US$150 million in logistics costs for Nestlé, Mondelez, Unilever, BigBasket, Bluedart, Bukalapak, Tata Group and many other customers, reduced more than 70 million kilometers of driving mileage and reduced greenhouse gas emissions The amount exceeds 17 million kilograms.
The company operates delivery services in North America, Europe, Southeast Asia, the Middle East, ANZ Bank and the Indian subcontinent. Visit www.locus.sh for more information.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Media Contact:
Julie Solomon
+1-610-764-1534
[email protected]
Logo: https://mma.prnewswire.com/media/1197609/Locus_Logo.jpg
Original content: Locus, reposted by news aktuell
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