London–(Business Wire)–September 14, 2021–
1E, the leader of Unified Experience Management (UXM), announced today that it has joined the ServiceNow service graph connector program and integrates the 1E Tachyon connector with the service graph. 1E Tachyon’s service graph connector provides IT departments with ultra-accurate information and real-time data to significantly speed up problem resolution and reduce employee disruption.
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1E joins the ServiceNow service graph connector project and integrates 1E Tachyon connector with service graph (Graphic: Business Wire)
Connectors validated through ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. The 1E Tachyon service graph connector enables customers to:
● Create a reliable endpoint information system through user-to-device mapping. This allows the service desk to view the unique identifiers of employee devices to improve change management, incident management, and transformation activities.
● Respond to employee questions in real time. The service desk can now retrieve information and take action with the push of a button, operating on data a few seconds ago instead of days ago, thus eliminating the guesswork in troubleshooting. This improved decision will lead to better support calls and faster trouble ticket resolution.
ServiceNow Service Graph is a next-generation digital product and service record system that enables configuration management databases (CMDB) to go beyond inventory and asset management. By using ServiceNow Service Graph, IT organizations can obtain a broad and in-depth data foundation to manage the entire life cycle of digital products and services. Service Graph is the foundation of all ServiceNow products, allowing customers to combine technology, people, and processes into a service-oriented view. This interconnected approach enables customers to use their existing CMDB investments to rationalize investment portfolios, automate development and cloud operations, manage risks, and understand the return on investment to drive high-value business results.
“The 1E Tachyon service graph connector ensures that the IT team can provide the best experience for employees. Many of our customers have already leveraged the powerful combination of 1E and ServiceNow to provide the digital experience their employees want, and we expect the new service graph connector to be adopted quickly ,” said Kaustubh Jhunjhunwala, 1E Product Manager. “The product provides a lean CMDB, which is not only easy to set up and maintain, but also maintains the integrity and correctness goals after the implementation team packs up and leaves.”
Jeff Hausman, Senior Vice President and General Manager of IT Workflow Operations Management at ServiceNow, said: “ServiceNow leads the future of work by creating a great experience for the enterprise. “We are very pleased that 1E has integrated its 1E Tachyon service graphics connector to help further improve Satisfaction, build trust, accelerate value realization and reduce the risk of our mutual customers. “
As an elite member of the ServiceNow Technology Partner Program, this is 1E’s sixth ServiceNow industry application. For more information about 1E & ServiceNow, please visit the following resources:
● 1E and ServiceNow product pages
● 1E Tachyon product page
● Schedule presentation
About 1E
1E is the innovator of Unified Experience Management (UXM). It supports work in any enterprise, so employees can get safe, supportive and efficient work no matter where they are. The 1E Tachyon platform provides real-time diagnosis, repair and automation, which can fix problems quickly and without interruption. It puts employees in control through self-service, self-healing, and emotional monitoring to understand how they really feel and reduce help desk calls and ultimately reduce costs. This is why more than 500 organizations in 42 countries trust 1E to help them seamlessly manage 11 million endpoints. For more information, please visit www.1E.com.
ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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View the source version on businesswire.com: https://www.businesswire.com/news/home/20210914005644/en/
Contact: Media Contact:
Amy Collins
Keywords: UK, Europe
Industry keywords: consulting data management technology professional services security software network Internet mobile/wireless human resources hardware
Source: 1E
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PUB: 09/14/2021 09:00 AM/CD: 09/14/2021 09:02 AM
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All rights reserved by Business Wire 2021.
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