Here are five (actually more) technical news updates, insights, endless chat, and more to start your day starting on Friday, November 13, 2020.
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A. What happened today
1. M&A-PSA software: Has Ingram Micro obtained the Harmony PSA? Ok…
2. Funding-PSA software launch: Viking Venture has invested 10 million euros (11.82 million US dollars) TimeLog is a professional service automation (PSA) software startup that serves the Nordic and Nordic markets. TimeLog plans to hire about 25 employees in 2021 and will gradually expand to India and the United States. In addition, CEO Per-Henrik Nielsen revealed in his blog that TimelLog plans to acquire a company every year in the next five years.
3. M&A-CRM for SMEs: Private equity firm Vista Equity Partners has acquired Pipedrive, a CRM platform for small and medium enterprises led by former Zoho and ManageEngine president Raj Sabhlok.
4. M&A-MSP concludes the discussion: European MSP Redcentric has concluded exploratory discussions about the possible sale of the business and is now seeking to potentially acquire more MSPs.
5. MSP-ServiceNow partnership: Fully managed, the top 100 MSPs in the vertical market have achieved the ServiceNow ElitePartner plan. Fully managed can help organizations plan, implement and manage their ServiceNow solutions.
6. MSP-Oracle Managed Services: Miro Consulting, an independent software licensing consulting company, has launched Oracle licensing management services.
7. MSP-IT operations: Infosys has launched Live Enterprise Application Management Platform, an end-to-end managed service platform for IT operations. Infosys said that the platform can meet four customer needs.
- Set up a business command center to act as a digital brain, unify and analyze inputs from different IT tools and processes, to drive zero-touch, zero-delay IT support and maintenance services
- Explore insights and root causes of process friction, bad experiences and interruptions to build a sensible and seamless experience journey
- Apply conversational AI and cognitive automation to realize self-service and improve the efficiency and reliability of agile operations
- Adopt an operational view led by business process KPIs consistent with business goals
8. MSP-Cloud Service: Zadara has expanded its product portfolio to include computing as a service solutions for MSP and enterprises. Using the new technology partnership with NeoKarm, Zadara can now provide its MSP partners and customers with the ability to build a private cloud environment without traditional capital expenditures. Zadara Cloud Platform (ZCP) allows MSP to supply computing, storage and network resources.
9. Next-generation MSP service desk: Where are the MSP service desk and service desk going next? Salesforce may have provided some clues-the company has launched Visual Remote Assistance…
10. Momentum-data protection: With the support of private equity firm Insight Partners, Veeam Software’s annual recurring revenue (ARR) in the third quarter of 20 years increased by 21% over the same period last year. Data protection providers now support more than 400,000 customers worldwide. Veeam did not disclose actual revenue or profit figures.
11. Partnership-Managed Network Services: Large service providers said that British Telecom has launched a managed network service optimized for cloud computing to expand the choice of software-based connectivity solutions for multinational customers. BT added that the first service based on VMware SD-WAN has been provided to customers worldwide and is already in real-time deployment.
12. Safety certification: The new version of CompTIA Security+ is a professional certification used to verify core cyber security skills.
B. Technical meetings and virtual partner events
- Druva DxP: Cloud Data Protection Summit 2020 (November 17)
- Amazon AWS re: Invent 2020 Virtual (November 30 to December 18)
- SAP TechEd 2020 (December 8-10)
- Citrix Summit 2021 (January 12-14)
- 2021 Winter Underground Real-time Data Lake Conference (January 27-28)
- bonus: ChannelE2E’s complete event calendar
- Add your event to our calendar: Submit here
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