Stamford, Connecticut, November 13, 2020 (Global News)-Information Services Group (ISG) (NASDAQ: III), the world’s leading technology research and consulting company, has launched a research study to study companies Service management providers within the scope help companies manage supplier solutions.
The results of the research will be published in a comprehensive ISG Provider Lens™ report called Enterprise Service Management-Tools and Services, which is scheduled to be released in February. The report will cover a range of consulting services and tools for enterprise-wide service management, and evaluate ServiceNow’s partners, one of the leading service management software solutions that enable workflow. The research will also examine providers of hosted application services, with a focus on operational support for enterprise service management applications.
Corporate buyers will be able to use the information in the report to evaluate their current supplier relationships, potential new contracts and available products, while ISG consultants will use this information to recommend suppliers to the company’s buyer customers.
Jan Erik Aase, director and global head of ISG provider Lens Research, said the new report will help corporate customers understand the complex ESM environment. He said: “Enterprise service management providers help customers improve their service strategies and introduce tools that can improve efficiency, performance, and service delivery.” “This research will help customers find the best provider for their ESM needs.”
ISG has distributed questionnaires to more than 190 technology and service providers. In cooperation with ISG’s global consultants, the research team will draw seven quadrants based on ISG’s experience in cooperation with customers, representing the services and products purchased by typical enterprise customers in the field of enterprise service management. The seven quadrants that will be covered are:
- ESM consulting and transformation services, Contact the consulting service provider to change the business. The providers in this quadrant help companies improve their service concepts and strategies. They also help customers extend existing IT services to enterprise services by extending processes across organizational boundaries.
- ESM implementation and integration services, Covering highly specialized providers who integrate ESM tools into customers’ existing application environments. These services include configuration and implementation, integration within the customer’s system, data migration and on-line support.
- ESM tool provider, Including providers of software that can provide the ability to create defined services for enterprise-wide use. When these tools provide customer-specific workflow design functions for different business functions, they can also ensure data integrity between different organizations, access control, and provide upgrade procedures and other automated service functions.
- ESM hosting service provider, Covering providers that provide managed services for maintenance and support functions, including monitoring, remote support, centralized management of ESM applications, data quality management, data security and compliance. Part of the assessment is the ability to provide these services to large enterprise customers on a global scale and complex applications.
- ServiceNow Consulting Services, Seek help from consulting service providers, these services can help customers prepare for the use of workflow-driven service management, and transform their operations to take full advantage of ServiceNow investment. Suppliers must demonstrate the ability to use reference models and assessments to understand customer maturity and challenges, as well as a broad understanding of current and future technological capabilities.
- ServiceNow implementation and integration services, Covering providers that implement ServiceNow in a highly professional manner, including integration with other software tools and platforms, and ongoing maintenance of installed solutions.
- ServiceNow hosting service provider, Covering the provider’s ability to provide managed services for maintenance and support functions, including monitoring of the Now Platform, remote support and centralized management, including workflows and applications running on this platform. When evaluating providers in this quadrant, maintenance, data quality management, data security, and compliance will be considered.
The report will cover the global enterprise service management market and study the products and services available in the United States, Germany and Brazil. ISG analysts Lutz Peichert, Florian Scheibmayr and Arjun Das will serve as authors.
These digital handbooks provide a list of identified providers and suppliers and more detailed information about the research: Enterprise Service Management-Tools and Services and ServiceNow Ecosystem Partners. Companies that are not listed as corporate service management providers can contact ISG and request that they be included in the research.
About the ISG provider Lens™ research
The ISG provider Lens™ Quadrant Research Series is the only service provider of its kind that combines evaluation, data-driven research and market analysis with the real experience and observations of the ISG global consulting team. Companies will find a lot of detailed data and market analysis to help guide them in choosing the right procurement partner, and ISG consultants will use these reports to verify their market knowledge and make recommendations to ISG’s corporate clients. The research currently covers global service providers in Europe and Latin America as well as the United States, Germany, Switzerland, the United Kingdom, France, Northern Europe, Brazil and Australia/New Zealand, and adds other markets to it. future. For more information about ISG provider lens research, please visit this page.
The ISG Provider Lens Prototype Report is a supporting research series that evaluates providers for the first time from the perspective of specific buyer types.
Starting this year, every ISG Provider Lens™ study will include a global summary to help corporate subscribers better understand provider capabilities in all geographic markets covered by the study. Now, all ISG Provider Lens™ reports will include enterprise context capabilities to help executives quickly identify key insights related to their roles and responsibilities.
About ISG
ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and consulting company. ISG is a trusted business partner for more than 700 customers, including more than 75 of the world’s top 100 companies. ISG is committed to helping enterprises, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services, including automation, cloud and data analysis; procurement consulting; managed governance and risk services; network operator services; strategy and operational design; replacement of management; market intelligence and technical research and analysis. ISG was founded in 2006 and is headquartered in Stamford, Connecticut. It has more than 1,300 digital-ready professionals in more than 20 countries/regions around the world. This is a group of innovative thinking, market influence, deep industry and technical expertise And the world-class world-renowned global team based on the industry’s most comprehensive market data research and analysis capabilities. For more information, please visit www.isg-one.com.
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Will Thoretz Information Services Group, Inc. +1 203 517 3119 [email protected] Jim Baptiste Matter Communications for ISG +1 978 518 4527 [email protected]
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