BlackBerry integrates Crisis Communications Service with ServiceNow ITSM

Dan Kobialka • October 9, 2020

According to a prepared statement, BlackBerry has integrated its AtHoc crisis communication service into the ServiceNow Now Platform workflow stack. The news was released after the BlackBerry Security Summit held earlier this week.

BlackBerry said that through integration, IT operations teams can use AtHoc and Now Platform to leverage multiple communication channels to manage incident response. The integration allows the IT operations team to notify and form a crisis team through the ServiceNow interface of the Now Platform to troubleshoot and solve problems.

In addition, BlackBerry said that IT operations teams can use the integration to monitor audit logs. They can also use the integration to conduct post-mortem reviews of their incident response work.

BlackBerry Security Summit: What you need to know

While launching the AtHoc-Now Platform integration, BlackBerry made several announcements at the BlackBerry Security Summit.

• BlackBerry launched three cyber security products at the event: BlackBerry Cyber ​​Suite for Unified Endpoint Security (UES), BlackBerry Protect Mobile for mobile threat protection and BlackBerry Persona for User Entity and Behavior Analysis (UEBA) Desktop. These products enable organizations to defend against mobile, desktop and server attacks, verify the identity of end users and prevent data leakage.
• In addition, BlackBerry merged its corporate and Cylance partner programs into a new global partner program. BlackBerry resellers and distribution partners can use the new partner program to access the company’s entire solution portfolio.
• BlackBerry CEO John Chen said last month that BlackBerry is increasing the promotion of its channel partners. Chen attributed the development momentum of channel partners and multiple product groups to BlackBerry’s financial performance in the second quarter of fiscal 2021, and said that his company will continue to explore ways to promote new channel partnerships.