ServiceNow promises to simplify workflow with the Paris version of its platform

The remote work exacerbated by the Sars-CoV-2 pandemic has reached a high level of adoption and is now in the adaptation phase. However, the demand for products and services is still great, because of the digital transformation-TD in the sight of many companies, whether to increase, complete or even start this process. Economic analysts point out that the global economy is in recession. According to a study by IDC, 64% of the global companies are digitizing and adopting new technologies to deal with this crisis.
In the face of economic and health crises, such as the current crisis, TD also promotes a well-known user experience involving consumers, customers, employees, integrators, dealers and distributors, in short, the entire distribution chain. In order to take advantage of this wave, ServiceNow announced the arrival of the Paris version of the Now platform in Brazil. According to the company, this will help improve the agility and flexibility of daily work and help employees return to work. Corporate environment.

With artificial intelligence and machine learning capabilities, the platform now not only optimizes costs, but also provides flexible operations

Through fully integrated modules and breaking internal silos, the workflow between departments becomes more agile, and the results are more efficient. “Many companies are already using our platform and expect that they will adopt the features introduced in the Paris version to simplify internal processes and take advantage of their digital transformation,” said Kátia Ortiz, ServiceNow Brazil Regional Manager.
ServiceNow is a digital workflow solution provider, created in the digital age. “We are 100% SaaS, we were born in the cloud, and we execute projects completely remotely in Brazil,” he said.
According to João Cerqueira, the company’s Latin American solution consulting director, with artificial intelligence and machine learning resources, the platform now provides flexible operations in addition to cost optimization. “We are the cloud; we support the company in predicting changes and maintaining the flexibility of business processes,” said the director.
Another way to help customers at this stage of the pandemic is to “apply for a safe return to work, the function of which is to avoid contamination of employees,” executives told.
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With greater business opportunities, the company claims that the country is growing faster than “global”. According to Kátia, the forecast is to increase participation and build another data center in the country to provide services throughout Latin America. Today, ServiceNow has 16 data centers worldwide, one of which is in Brazil.
It is also possible to increase the current number of partners to a total of 28, mainly located in the central, western, northeastern and northern regions of the country to strengthen the sales departments in the manufacturing, education and government sectors, as well as in the financial and telecommunications sectors.
The company develops training plans and provides weekly business and technical content. “This is a way for us to contribute to accelerating the digital transformation of our partners”, Cerqueira concludes.
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With the release of the Paris version, ServiceNow introduced six new products and new features that will enable organizations to use the platform to quickly respond to changes in the business through new workflow applications, through each application Built-in analytics and IA increase productivity. And automate the work of the entire enterprise; provide employees with the right experience anytime, anywhere, improve employee productivity, and transform the organization to provide the most important services.
In addition, it promises to cultivate customer loyalty through interconnected workflows, enabling you to efficiently manage work in each location, organize operations in response to unforeseen circumstances, expand capacity through automated self-service, and optimize IT productivity, cost, and flexibility to achieve Modernize and automate through ITSM and AiOps to provide operational flexibility and help reduce software, hardware, and cloud expenses.
For the general public, the main products of the Paris version include business continuity management, which has modern and automated business impact analysis, business continuity planning and context-based crisis management functions within the ServiceNow platform to achieve operational flexibility. Since operational interruptions are a constant threat, resilient organizations need to anticipate these interruptions and develop actionable plans to help minimize the impact and duration of the problem; hardware asset management, by tracking the finances and contracts of hardware and equipment And inventory information to automate the life cycle of IT assets, so as to achieve intelligent decision-making from purchase to disposal.
It also includes the delivery of legal services, which provides the legal operations department with the visibility needed to make quick decisions and increase productivity by eliminating manual emails and phone calls.
ServiceNow’s new segmented products enable telecom operators and financial service organizations to transform their business operations and create value on a large scale in the context of their industry. With strategic listing partners-Accenture in the telecommunications sector and Deloitte in the banking industry-these new products will multiply the business interests of customers.
Partnerships are essential to accelerate customers’ digital transformation journey. ServiceNow is launching integration with partners Microsoft and Twilio, as well as the new ServiceNow Service Graph connector program, which helps customers streamline internal processes by seamlessly connecting old and new tools to prepare for new ways of working.
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https://www.blogs.servicenow.com/2020/welcome to the now platform paris release.html

Joao Sequeira

Katia Ortiz

Now platform Paris

Serve immediately

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