ServiceNow integrates its solutions into Microsoft Teams

Current service You are implementing your native workflow Microsoft Team. In this way, we will have self-service, case resolution and service agent collaboration functions.

ServiceNow, a great team ally

s hard work Current serviceJust launched the Now platform conference in Paris and did not wait on Ignite. At the Ignite virtual conference, Microsoft announced a series of products, roadmaps and services. ServiceNow describes the following integration:

• Through its platform, employees will be able to send requests and receive updates on work in progress. In addition to handling notifications and chatting with virtual agents and connecting from Microsoft Teams.
• Collaboration between ServiceNow IT service management departments will be available.
• Agents can start the team to collaborate with colleagues and other agents and push event updates. The team meeting has been expanded and events can be discussed in the meeting.
• Collaborative integration between ServiceNow and Microsoft Teams and the following existing connections. Between Microsoft Azure and Cloud Insights and software asset management and Microsoft Azure Active Directory.

Again, an ally that makes the team grow. Partners integrated into Microsoft Teams so that we can work without leaving the application. A good start to ignite the meeting.