System support provides a solution to link LINE and US ServiceNow – Cloud Watch’s crisis response management application

System Support Co., Ltd. (hereinafter referred to as STS) announced on the 1st that it has developed an application that links LINE and the US Service Now crisis response management application “emergency extension” and “emergency self-report”. They are now available on the ServiceNow commercial application market “Japan Version ServiceNow Japan Store” under the names of “LINE’s Emergency Outreach” and “LINE’s Emergency Self-Report” respectively.

ServiceNow’s “emergency extension” and “emergency self-report” are crisis management applications that can help customers (ServiceNow users) cope with the new coronavirus infection. It is said that it can simplify the sharing and management of information about the whereabouts, safety and working conditions of employees in an emergency.

In the “LINE Emergency Outreach” and “LINE Emergency Self-Report” developed by STS, by linking these applications with LINE, users can share information and view their notifications to email and mobile applications. , You will be able to update the situation directly from LINE.

By linking with LINE, which has a high market share in Japan, users can operate on a user-friendly screen without complicated manuals, so it is possible to further expand the use of crisis response management applications.

Among these applications, “LINE’s Emergency Extension” links LINE with the crisis management support application “Emergency Extension”, which can automatically and centrally display visual emergency situations. Employees can directly reply to inquiries from the “Emergency Outreach” application through the official LINE account, whereabouts and safety information.

On the other hand, in the “Emergency self-report of LINE”, LINE is linked to the “Emergency self-report”. This crisis response management application centrally manages and visualizes the employment status of employees in emergency situations. Employees can report their return to work directly from LINE to the “emergency self-report” application based on their health and infection status.

LINE emergency self-report overview

Both “LINE’s emergency outreach” and “LINE’s emergency self-report” do not charge license fees, but installation and customization fees are required separately.