Use LanScope Cat x Service to prepare new standards immediately. We support remote help desk operations on personal computers for free. ｜ MOTEX Press Release

The spread of the new coronavirus infection (COVID-19) is a turning point for many companies and organizations, and the reform of working methods focusing on the new normal can be said to be one of the future management issues. While promoting remote office (work at home, etc.), remote support for resolved IT failures (such as system failures and PC failures) is a new problem for the information system department.

In this context, MOTEX is used together with ServiceNow to allow users to share desktop screens with administrators and delegate keyboard and mouse operations to administrators when dealing with system issues, so that it can be smooth even in remote locations​​ . We will start to provide “LanScope Cat Remote App Immediate Service”, which provides free support.

The “LanScope Cat Remote Application for ServiceNow” supports remote help desk operations for the growing needs of companies and organizations that conduct remote offices. By linking the remote control function of LanScope Cat and the workflow function of ServiceNow, the process efficiency of user inquiry can be improved.

MOTEX will continue to promote further functional cooperation between LanScope and ServiceNow to create new value for customers and support the reform and digitization of the company’s working methods.

■ServiceNow Store “LanScope Cat Remote App for ServiceNow”
[▶] https://store.servicenow.com/sn_appstore_store.do#!/store/application/28eaa231db88141084d2178b68961914
*Limited to “Immediate Service” users.
*Up to 10 licenses (number of simultaneous connections) can be used.
*The application period is until the end of June, and the available period is until the end of September.
(The application period and availability period may change.)

〇User:
Start remote help in 3STEP
By using the “LanScope Cat Remote Application for ServiceNow”, remote employees (clients) can apply for remote assistance workflows from the ServiceNow user console.

〇 Information System Department: Centralized management of requested content

The information system department (service desk side) can check service desk requests from the ServiceNow management console to achieve centralized management.

We have received the following comments from Mr. Masashi Murase, Executive Officer and President of ServiceNow Japan GK regarding this feature cooperation.
❝
ServiceNow Japan welcomes the release of LanScope Cat remote application for ServiceNow.
ServiceNow provides a free application for the initial response to the new corona virus at Global.
We are very grateful for MOTEX’s efforts this time because they agree with our activities.
I think that using LanScope Cat Remote App for ServiceNow to support long-term telecommuting is very important for practicing new working styles that will expand in the future.
ServiceNow will actively introduce our products and MOTEX’s product cooperation solutions to customers in the future.
Masashi Murase, Executive Officer and President of ServiceNow Japan LLC

■About immediate service
ServiceNow (NYSE:NOW) has created a new high value-added work that only humans can complete. Our cloud-based platforms and solutions provide digital workflows that can create outstanding experiences and increase productivity for employees and businesses.
[▶] ServiceNow website: https://www.servicenow.co.jp/

■About “Blue Cat”
“LanScope Cat” is an “integrated endpoint management” tool that has ranked first in the field of IT asset management and internal information leakage countermeasures for 15 consecutive years*1.
At the endpoint, it covers external threat countermeasures, internal fraud countermeasures and IT asset management, and can be integrated management focused on log operations.
*1: “IT Asset Management Tools” field of Fuji Chimera Research Institute (Fiscal Year 2018) “Network Security Business Overview 2005-2019”
[▶] LanScope Cat product site: https://www.lanscope.jp/cat/

■What is MOTEX Corporation
MOTEX is a software manufacturer with a vision of “safety productivity”, pursuing security and productivity in the organization’s IT utilization.
We provide consistent services from the planning, development, sales and support of products and services to protect the organization from the risks of cyber attacks and internal fraud, and improve the productivity of the organization by using IT.
[▶] Motex company website: https://www.motex.co.jp/

Company name: MOTEX Co., Ltd.
Location: MOTEX Shin-Osaka Building 532-0011, 5-12-12 Nishi Nakajima, Yodogawa District, Osaka
Representative: Representative Director and President Tatsuya Kawaguchi
Business: plan, design, develop and sell our own product “LanScope series”
Capital: 20 million yen
Website: https://www.motex.co.jp/