ServiceNow Japan opens a new office, a new fault management demonstration environment, etc.: Nikkei Cross Technology Active

ServiceNow Japan (Minato-ku, Tokyo), a Japanese subsidiary of ServiceNow, provides business support cloud services for IT departments and indirect departments. It relocated on November 19, 2019 and expanded the new office to reporters. Published. It will serve as a basis for strengthening cooperation with user companies and partners, while responding to the rapid development of Japanese business.

The new office has a “Customer Briefing Center” to show demos to customers. The space is open, such as placing a sofa instead of a fixed seat. Masashi Murase said: “We designed a way to experience the product while moving freely.”

In the room, there is a windmill, which is made of bricks according to the customer’s situation. The operating status such as the number of revolutions is measured by the sensor, and when a problem occurs, the information will be sent to the tablet in the base. Service Now products can track and manage subsequent response status.

Demonstration of fault management made by windmill in the customer briefing center

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At the time of the release, the chairman of the user group “Immediate Service User Group (SNUG)” Takeshi Ikeda (Takeshi Ikeda) stepped onto the stage. Chairman Ikeda is the deputy general manager of the IT solutions department of Benesse Infoshell (Okayama City), an IT subsidiary of the Benesse Group.

“Immediate Service User Group (SNUG)” Chairman Takeshi Ikeda

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Ikeda said: “Unlike other IT provider user groups, SNUG emphasizes the activity of sharing technical information among users. BenesseInfoshell has been launching the Service Now product for about 5 years.” We have improved the method of use, and from other users. Get information such as “I am actually using it” by SNUG.