ServiceNow Japan briefly introduces 2019 business overview at its new headquarters-Cloud Watch

ServiceNow Japan Co., Ltd. announced on the 19th that it has opened a new headquarters in the Ark Mori Building (Minato Ward, Tokyo), which is an ongoing commitment to the Japanese market.

At the same time, a briefing on the 2019 business overview and a preview of the new office were held on the same day.

Mr. Masashi Murase, President and CEO of ServiceNow Japan, mentioned that the second user conference “Now at Work 2019 Tokyo” was held on October 26, which was the main theme of business development in 2019. “This year’s conference attracted more than 2,000 visitors, the third most visited in the world. The conference held keynote speeches, keynote speeches, multiple group discussions and 12 companies. We also prepared a meeting for client companies Almost all the meetings to introduce my case were full.”

In July, Japan’s first data center opened in Tokyo and Osaka. “At present, most Japanese customers have completed the transition to domestic data centers, which will enable them to guarantee data retention in the country and complete BCP/DR measures in the country. In addition, delays from domestic customers can be reduced.” (Murase Sir), emphasized its advantages.

In addition, Japan’s new ISV program and service provider program were launched in July, and as of November, WingArc 1st Co., Ltd., System Support Co., Ltd., Rococo Co., Ltd. and MOTEX Co., Ltd. All four companies are ISVs. Join the program.

The new plan will allow ISV vendors to provide a variety of proprietary applications to their customers through the ServiceNow store. Wing Arc 1st is already a form design/output collaboration application “SVF Cloud for ServiceNow”, the system support is an agency approval component “Alternative Approval”, and Lococo is a personnel service “ServiceNow HR Workflow” (planned to be released in December) , MOTEX is safe to develop and manage “LanScope Cat for Service Now” (planned to be released in January 2020).

The Japanese Service Now store is scheduled to open in March 2020, and the goal is to participate in 20 partners in fiscal year 2020.

On the other hand, Mr. Takeshi Ikeda, Deputy General Manager of IT Solutions Department of Benesse Infoshell Co., Ltd., Chairman of SNUG Japan, explained the activities of a user group “Japan Immediate Service User Group (SNUG)”.

“SNUG is a place for cross-industry user companies to exchange information and network, and it is also a place where new discoveries are made by sharing the best practices of using ServiceNow. In addition, there are questions about ServiceNow solutions and services. We are committed to Solve problems and make suggestions for improvement.” The purpose of SNUG’s activities was introduced.

“Currently, the number of registered users is 350 or more, and the number of registered companies/organizations is 120 or more. Activities are divided into two types, namely shareholder meetings and sub-committees. Shareholder meetings are held twice a year, approximately each time A total of 150 people participate, and subcommittees related to technology, finance, telecommunications/SP, manufacturing/distribution and use cases are held once or twice a year, with 20 to 50 people participating each time.”

Regarding future event plans, Mr. Ikeda said: “By communicating with SNUG overseas, we will further inspire members of SNUG Japan. In addition, in the field of knowledge, I will introduce SNUG Japan’s innovations and advanced use cases.” 2020, all The conference will be held on June 5th (Tokyo 10th) and December 5th (Tokyo 11th). The subcommittee is the Use Case Subcommittee in February/August, the Technical Subcommittee in March/September, and the April/ Finance Subcommittee in October, Communications/SP Subcommittee and Manufacturing/Distribution in May/November. Subcommittee is scheduled to be held in July.

As the product roadmap of the “Immediate Service Platform”, the latest version of “New York” was released in September this year. The newly added mobile function realizes simple and intuitive operability similar to consumer services. In the future, it plans to release “Orlando” in the first quarter of 2020 and “Paris” in the third quarter of 2020.

Mr. Murase of Japan ServiceNow Japan said: “By 2020, we will develop a people-oriented business strategy. In particular, we will propose new ways of working and provide customers with a platform that is easy to innovate. Build a platform that can be played with partners. Advantages of the ecosystem, and propose 1 + 1 to create 2 or higher value joint solutions, in addition, the development of skills and education programs will permanently increase the value of human resources of relevant personnel. In addition, we will be committed to the community and society People make contributions and interact with them. Through these efforts, we aim to become a trusted partner in the reform of working methods.”

In the preview of the new office, the “Customer Briefing Center (CBC)”, “Training Room” and “Pantry Cafe” are open to the public. Japan’s first “Customer Briefing Center (CBC)” is equipped with a demonstration environment where you can experience ServiceNow’s product lineup and provide a space where you can easily create flexible ideas.

At the exhibition, a demonstration using ServiceNow for wind power generation system management and beer server capacity management was demonstrated.

The “training room” will provide programs to accelerate the digital transformation (DX) work of client companies and partner companies. “Pantry Cafe” is an area that employees can use freely, and there is a dining space and entertainment lounge where they can communicate and collaborate.