ServiceNow integrates a new workflow in Microsoft Teams

ServiceNow has integrated the new workflow into Microsoft Teams. This feature is especially useful for customer service representatives. This increases the productivity of employees and they can apply more self-service to resolve cases faster.

According to the workflow giant, the integrated solutions in Microsoft Teams are particularly suitable for faster collaboration and processing important tasks in communication solutions. ServiceNow said, especially in terms of more interaction with workflow, pursuit of corporate culture and increased productivity.

ServiceNow Microsoft Team

The added features include a better employee user experience in Microsoft Teams. This includes making requests, receiving updates on outstanding requests, and taking actions in response to notifications. All of this without leaving the Teams application.

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For service agents in Microsoft Teams, there is a better choice. Thanks to the integration, they can now collaborate with colleagues using Microsoft Teams. For example, they can push event updates.

Using the new Teams Meeting scalability features, ServiceNow workflow enables agents to increase their productivity. For example, they can now resolve incidents directly from Microsoft Teams.

Other integration

In addition to the integration of Microsoft Teams, ServiceNow and Microsoft are also further integrating with each other’s solutions. For example, with the arrival of the Paris version of the ServiceNow platform, there is now a link between the public cloud environment Microsoft Azure and ServiceNow Cloud Insights. In addition, ServiceNow Software Asset Management and Azure Active Directory are now integrated with each other.

The Microsoft team’s collaboration solution is now available in beta.

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