ServiceNow and Google Cloud have established a strategic partnership

ServiceNow and Google Cloud have established a strategic partnership, aiming to provide customers with ServiceNow’s intelligent and intuitive Now Platform that combines Google Cloud technology and services.

It is expected that the first batch of joint solutions will include ITN’s IT operations management (IT) support for Google Cloud Platform. The partnership will also leverage Google Cloud’s best artificial intelligence (AI) and machine learning (ML) capabilities to provide real-time translation in ServiceNow’s IT Service Management (ITSM) solution.

The partnership aims to make the Now platform a truly multi-cloud environment and be able to support customers wherever the workloads of local and major cloud providers are located.

service

The two partners stated that optimizing cloud operations has historically been tedious because the operations team lacked insight into their cloud investments. The ServiceNow ITOM integration for Google Cloud Platform takes it a step further by applying business context to operational issues. Therefore, customers can easily determine the impact of business-level issues and implement the best solutions to keep the service running.

The integration is expected to provide customers with a simple and easy-to-use view of resources and business services on Google Cloud Platform, so that operators can effectively manage these services and improve services.

ServiceNow’s ITOM integration for Google Cloud Platform will provide new features in phases. The first phase focuses on visibility and is currently available. The second phase focuses on deployment strategies and self-service settings, including support for Google Deployment Manager (GDM), and is expected to begin in the summer. Looking ahead, both companies hope to continue to strengthen these integrations and expand cloud cost reporting, optimization and governance as part of the joint roadmap.

artificial intelligence

The partnership will make the artificial intelligence (AI) and machine learning (ML) capabilities of Google Cloud available on the Now platform. One of the first functions will expand the IT department’s ability to support global employees through ITSM dynamic translation.

Language is one of the obstacles preventing IT from providing services in different geographic regions. Now, IT can extend global support through real-time translation of languages. The system converts user input into the agent’s preferred language so that agents and employees can talk in their preferred language. The system will use translation engines including Google Cloud AutoML Translation API to dynamically translate the content of the ServiceNow ITSM platform.

Dynamic translation is part of the New York ServiceNow platform version expected to be launched this fall. As part of the partnership, ServiceNow and Google Cloud will also explore the development of other AI and ML capabilities around document, voice, and image understanding.