OVHcloud chose ServiceNow and its customer service management products to improve its customer experience and improve service quality for its cloud user customers.
OVHcloud hopes to enhance its customer experience in this way. By benefiting from a solution that can solve various use cases, the solution can be expanded internationally while guaranteeing data sovereignty. Therefore, the deployment of ServiceNow will become a key asset for customers and their consultants.
The ServiceNow solution will also enable the OVHcloud team to increase the number of contact points to support its 1.5 million customers more quickly, while also providing them with an online toolkit to develop user autonomy.
This new tool will provide an omni-channel view and simplified management to ensure customer satisfaction, especially by adapting to their chosen channel and thereby improving incident handling capabilities.
The goal of OVHcloud is to provide competitive alternatives for hegemonic cloud leaders. OVHcloud Chief Digital and Marketing Officer Ludivine Boutry said: “By choosing ServiceNow, we will strengthen our continuous improvement approach to respond to agility and respond to multiple uses in the cloud.
For the implementation of this project, Capgemini supports OVHcloud.
OVHcloud’s open and trusted cloud platform has provided ServiceNow solutions, which are designed to jointly build a service ecosystem that is hosted in an open and reversible cloud and focuses on data protection.
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