According to IDC research, after months of crisis caused by the Covid-19 pandemic, 45% of global organizations are in recession.however 64% of the company Participated in the survey plan Use new technology to get rid of emergencies, Using digital transformation to face the new normal with new business models and relationships with customers. ServiceNow, which specializes in digital workflow, provides companies with support strategies to ensure business continuity, productivity and growth: these are the three basic goals discussed at the Now @ Work Italia event this week, which is carried out in a good form. virtual. The company’s management met with experts and merger partners to discuss current business challenges in Italy and how to transform to restore growth.
“What does it mean to go back to work today?If work was once a place, then today means the most important thing is to get results“, commented Dave Wright, Chief Innovation Officer, ServiceNow, In the keynote speech at the opening ceremony of the event. “Before this year of 2020, the importance of agility has never appeared: companies that are agile and embrace innovation have survived the crisis.“.
ServiceNow passed Platform now, A local cloud platform that integrates independent but interrelated workflows across different business areas. With new features based on artificial intelligence, the new Paris release of the platform enables companies to remain agile and resilient, and increase productivity in the economic environment of the new normal.
In addition to technical solutions, ServiceNow also recommends to become a trusted partner to encourage transformation along the path of culture first.
“One mistake that was not made in the decision-making process was to choose a product and think it changed the corporate culture“He emphasized Filippo Giannelli, ServiceNow Italy Regional Manager. “The choice of each product or solution is grafted into the corporate culture.Innovation projects must be people-centered and have a long-term perspective“.
“The hallmark of a successful partnership is as a community of technology, customers and partners“Giannelly added.”Without these three elements, there would be no change“.
Among the successful cooperation, there is a Sepem, It relies on ServiceNow to update some of its processes. “Saipem is reinventing itself through business innovation, digital native systems with less environmental impact, and innovation in workflow“, explained Mauro Actuato, Director of Digital Conversion The company’s. “ServiceNow not only supports us through its solutions, but also manages the changes in methods from a cultural perspective, overcoming gaps and communication perspectives“.
New features in the Paris release
The Now Platform released in Paris includes six new products and new features, enabling the company to utilize a single platform designed for the following purposes: Quickly respond to business changes With the new workflow appe Provide employees with the right experience everywhere, Improve employee productivity and transform the organization for key services.
Aiuta Suite I will IT team Optimize productivity, cost and flexibility Modernize and automate with ITSM and AIOps to provide flexible operations and reduce software, hardware and cloud expenditures.
In addition, the interconnected workflow allows you to effectively manage on-site work even in unforeseen circumstances, Support customer loyalty.
The main new products in the Paris version include:
•Business continuity management: By using the information of Now Platform to realize new automated analysis on business impact, business continuity development and crisis management plans, to achieve operational flexibility.Business disruption is a constant threat, and resilient companies need to foresee and develop feasible plans to minimize the impact and duration
•Hardware Asset Management: Automate the life cycle of IT assets by tracking the economics, contracts and inventory details of equipment and hardware to make better decisions from purchase to supply.To be financially resilient, it is important for companies to understand which IT assets are available and where
•Legal service delivery: By eliminating unnecessary emails and phone calls, provide legal services with the visibility they need so that they can make faster decisions and increase productivity.
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