ServiceNow and Microsoft for future work

Current service Announced that it has expanded with Microsoft Provide a better digital experience to meet employee needs.

On the occasion of Microsoft Ignite 2020, ServiceNow introduced a new integrated workflow in Microsoft Teams, This is attributed to faster and autonomous resolution of key issues, thereby improving employee productivity.

New features enable Platform now ServiceNow is the leading platform for digital workflows and increases productivity by making collaboration more effective and completing key tasks in Microsoft Teams.

Teams is Microsoft’s fastest growing business application, and this trend began before social distancing made remote work practices common. As of the end of April, Microsoft Teams had an average of 75 million active users every day and recorded more than 200 million meeting participants in a single day.

As pointed out in the official comment Filippo Giannelli, Italy ServiceNow Manager: «We help companies solve their toughest challenges through digital transformation. We look for innovative ways to improve participation, culture, collaboration, and productivity across work processes, and we have expanded our partnerships with teams no matter where people are.».

each Rajesh Jha, Deputy Vice Director, Experience and equipment, Microsoft: «Nowadays, no matter where they are, people need to stay connected and organized more than ever. ServiceNow provides an end-to-end team experience that supports the new normal.For example, the extension of meetings makes it easier for you to interact with the ServiceNow platform, collaborate in group chats, events or meetings, and respond to events».

New skills offered to employees

Experience of employees in the Microsoft team: The company wants to provide employees with support for any tools and equipment they choose to use. By integrating ServiceNow natively into the team, employees can send requests, receive updates on ongoing requests, take action on notifications, chat with virtual agents for automatic help, and contact real-time agents when they cannot provide assistance.Nothing left the Microsoft team

Agency capabilities in Microsoft Teams: Agents spend most of their time in ServiceNow IT service management, but they want to more easily use the collaboration function in the team to communicate with employees and collaborate with other agents. Now, agents can use Notify to activate Teams customers to interact directly with colleagues, send important event updates to affected business parties, and directly chat with employees based on events or requests. When used with Teams’ new meeting extensions, the ServiceNow workflow enables agents to improve their work efficiency by resolving key events directly from within the Microsoft Teams meeting.

These new features will be available to some companies that have joined the Beta program starting today.

second Thomas Bruce, Accenture Director of Corporate Services: «Organizations now rely on collaboration platforms more than ever. Companies like ServiceNow are building tools to complement and enhance the experience of the Microsoft team.Like Accenture, we look forward to testing and developing this new product».

These updates follow Launch of Paris della Now platform, It introduces a large number of integrations with Microsoft, which will help companies accelerate digital transformation.

Customers can use these integrations to:

Optimize spending and use of hybrid cloud through Microsoft Azure support for ServiceNow Cloud Insights

Convenient ServiceNow staff experience Microsoft Azure Active Directory

With ServiceNow software asset management and Microsoft Azure Active Directory, you can better control company assets.

In addition, ServiceNow Virtual Agent Lite plugin for Microsoft Teams, Included in the Paris release, provides IT Service Management Virtual Agent, Provides three predefined dialogs for common IT support requests. These keyword-based conversations run in the web chat client and virtual agent messaging integration with Microsoft Teams.