ServiceNow e NowPlatform: esce la releases Paris

Current serviceA company specializing in digital workflow introduces a new version of Paris Platform now, Which will help the organization remain agile and resilient to continue to grow and increase productivity in the new normal economy. With ServiceNow workflow, people can work smarter, and companies can use technology investments faster.

Many leading companies, including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and Raleigh City, are using the features of Now Platform and Paris versions to deliver the push Greater motivation for digital transformation.

“C-level personnel have realized that in the modern fluid working environment that requires speed and agility, the architecture of the twentieth century is too slow and too isolated” Explanation Filippo Giannelli, ServiceNow Italy Manager”. The advantage of ServiceNow is always to have a single architecture, a single data model and a native cloud platform, which provides the workflow required by the enterprise to bring excellent experience to employees and customers. The Paris version of Now Platform provides a smarter experience through artificial intelligence, greater flexibility and cost optimization. This provides the company with the conditions needed to succeed in the new normal economy.”

In the Paris version, ServiceNow introduced six new products and new features, allowing companies to use one platform to:

• Use new workflow applications to quickly respond to business changes, increase productivity with built-in analytics and AI in each application, and digitize and automate work throughout the enterprise
• Provide employees with the right experience in every location, increase employee productivity, and transform their organization for critical services
• Improve customer loyalty through associated workflows, which enable you to effectively manage on-site work, organize flexible operations under unforeseen circumstances, and extend functions through automated self-service assistance systems
• Optimize IT productivity, cost and resilience to modernize and automate ITSM and AIOps, provide flexible operations, and reduce software, hardware, and cloud expenditures

Generally available starting today, the main new products in the Paris version include:

• Business continuity management: By using the information of Now Platform to achieve operational flexibility, it can conduct new automated analysis of business impact, business continuity development and crisis management plans.Business disruption is a constant threat, and resilient companies need to foresee and develop feasible plans to minimize the impact and duration
• Hardware asset management: Automate the life cycle of IT assets by tracking detailed information about finances, contracts, and equipment and hardware inventories to make better decisions from purchase to supply.To be financially resilient, it is important for companies to understand which IT assets are available and where
• Legal service delivery: Provide legal services with the visibility they need by eliminating unnecessary emails and phone calls so they can make faster decisions and increase productivity

Strengthen the SeviceNow ecosystem through vertical solutions and partnerships

ServiceNow’s new vertical products are now available, enabling telecom service providers and financial services organizations to transform business operations and create value on a large scale in their market environment. Together with strategic market partners such as Accenture in the telecommunications industry and Deloitte in retail banking, these products will add business value to customers.

The Financial Services Operations Department helps banks connect teams and systems at all levels to speed up customer service.Digitize key workflows (such as payment and credit card applications) to improve efficiency

Telecom Service Management: Provide a more proactive customer experience and greater flexibility in service management, provide enterprises with improved assistance and operation platforms, and insight into customer status, while reducing service costs

Telecom network performance management: Provide unique installation visibility for the network team, and be able to analyze, correlate and resolve events and alarms from different network monitoring platforms, so as to accurately identify customers who need support and maintenance.To solve key problems faster

The integration of telecommunication service management and telecommunication network performance management can effectively identify and resolve outages and proactively notify customers, thereby creating a closer connection and direct experience.

Partners play a vital role in accelerating the company’s digital transformation. ServiceNow announced its integration with Microsoft and Twilio, as well as the new ServiceNow Service Graph Connector Program, which prepares for new ways of working by seamlessly connecting old and new tools to help customers simplify internal processes.