The company’s new employees are suddenly “born” into a new world. He needs to master the knowledge, skills, learn new ways to interact with the various departments of the company, assimilate procedures, and immediately have the right working tools. It needs to be an integral part of the new reality.
This also means understanding the company’s organization and culture. These are the delicate stages that need to be overcome and overcome, of course, the support of human resources is required, but in these stages, the available digital tools also play an important role.
Onboarding is actually a very complicated process, it requires Overcome different stages and moments Most importantly, it involves various company structures. Therefore, just like in all team activities and projects, coordination between different departments and coordinated actions between them are crucial elements.
for this Entry This is a stage that should not be underestimated. Some studies have highlighted the associated risks.For example research Gallup Poll Record that only 12% of employees are satisfied with the process Entry company’s. Research also shows that there is a close relationship between low employee satisfaction and low retention during the onboarding period.
the study Current service It also highlights the huge “geographical” gap between European and overseas realities in the recruitment of courts.For example, it turns out that European employees rate less than most aspects related to their business experience Benchmark global. In an increasingly competitive global market, this aspect is crucial.
Nowadays, prioritizing employee experience to increase productivity (such as customer loyalty and satisfaction) is a key factor in achieving desired results (in terms of competitiveness). Some figures: Only 48% of employees Declare employer participation Improve employee experience Almost no one-half of workers think they can easily obtain information from the human resources department or other departments of the employer.
They are percentages Europe, Volatility-people would say “very dangerous”-about the difficulty of accessing software, searching for information about company policies, and help solving problems, is always about 50%. But the most worrying thing is that the difference related to the (lower) percentage of dissatisfaction found by employees worldwide is exactly.
Special attention topic EntryIn the highlighted perspective, the picture has not changed.There the study Studies have shown that employees’ awareness of the workplace in the first few weeks is high, while European organizations record much lower onboarding results compared to global standards.
As a result, new employees of European companies are less satisfied with their positions (79% and 85% respectively). In terms of employee satisfaction, the worrying delta is the extent to which the employer completes the necessary documents before the employer assists in starting work (59% vs 67%).
Therefore, among other things, Before joining. For example, European employees reported that no workstations were provided from the beginning.This means that the company cannot provide the “consumer” experience that new employees need Feel supported and become productive ASAP.
Later in the working life, “non-positive” experiences were also recorded, for example, questions about salary, promotion, and leave.In these areas, we intend to emphasizeProvide support to employees They are needed at the critical moment of change, which is obviously not a “contribution.”
The most important thing is, it is important to highlight these points, in addition to lack of support, how to keep employees in a state of having the right working tools to make them more peaceful and more productive.
To do this, you need to take action in three areas: meet deadline, Optimize the journey Resources (and customers’ resources), listen.
For example: In Europe, less than half of employees have the opportunity Use mobile technology Access human resources or other department tools or develop Centralized portal Used to obtain information.Non-email communication channels and mobile-optimized tools can help organizations Create a consistent and agile employee experience. On the other hand, regarding the “journey” of employees in the company’s development process, it is correct to emphasize how the moment of change has an important impact on employees. Relationship between employees and companySupport staff, access to information, smooth communication, clear policies, and readily available forms can all make a difference.
Ultimately, organizations that prioritize collecting feedback and listening to employees will gather more information on their employees’ ability to absorb specific business needs and culture. In European companies, only four out of ten cases occur.
ServiceNow’s innovative approach
Proposal is coming Current service It can help the company to be faster, more streamlined and more flexible to make every stage of the company’s employees (from boarding to departure) faster, more streamlined and smoother, and to ensure that the different groups and personnel involved are always maintained Consistency (because of the possibility of interaction, use the omni-channel model and automate most of the necessary operations, and coordinate/coordinate the various steps in a unified vision, which can effectively reduce time (and therefore reduce costs) and ultimately ensure modern The effective user experience, for example, starts with the HR Service Delivery platform, which can work with the already explored ServiceNow solutions.
In this sense, there are no lack of good use cases, and these use cases also always have profound differences in the concept of bringing related benefits to employees and the company.In many places worth mentioning American Express Global Travel is now managed Onboarding process versus Current service It reduces manual steps to some operations, speeds up the process, provides a comprehensive understanding of the process, reduces air tickets (thousands of air tickets per year), and saves more than 600,000 euros.
The platform Current service Finally, it is a strategic tool for key stages such as business mergers and acquisitions.
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