Modern IT support is critical to the business, and demand is growing exponentially, especially in the “new normal” of remote work. At the same time, business leaders are taking quick action to design the work environment of the future. In this busy work world, employees need advanced technology to collaborate with colleagues and find innovative solutions to increase customer retention, drive growth and support market leadership. These growing demands force IT departments to do more with fewer resources.
The new solution provides native interpenetration between AWS natural language AI technology and ServiceNow IT workflows to automate and improve support, while ensuring a great experience for everyone involved.
Therefore, users can use these tools to solve the most common support problems, such as resetting passwords, unlocking accounts, and checking incidents without having to talk to employees. However, for situations that require manual intervention, the solution will proactively provide agents with relevant detailed information and context to speed up the resolution time, thereby improving customer satisfaction and overall satisfaction.
Now, the Cloud Call Center solution is in ServiceNow store As a free extension for ITSM Professional and ITSM Enterprise customers.
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