Now Platform to meet business challenges »inno3

Get information quickly, Updated in time, e Automated workflow They are two important pillars for keeping well, working fast, and continuing to lead the company on the path to true efficiency transformation. It applies to the work of personnel, even in the relationship with customers, but also to IT departments that need to fully control assets, allocate and operate resources, and ensure security.

Otherwise, those who need it will end up using inefficient or unsafe tools to obtain and manage data work process(Such as spreadsheets, emails and other “manual” solutions), or worse, decide to adopt a point cloud-based collaboration solution, or just do it yourself. under these circumstances, right now, Based on the cloud, it simplifies the way you work. The software provided by suppliers can automate, predict, digitize and optimize business processes and activities in the fields of IT, customer service, security, and human resources services, thereby creating better experiences for employees and customers, and transforming businesses.

Current service Propose solutions Platform now Address all these needs.Operations analysts can benefit from it Appropriate number/low code And create a customized application No need to write code, Or use management functions and tools to access company data “Modular” workflow Even through Drag and drop. IT departments only need to approve new applications, invest less in resources, and can rely on the fact that content based on the Now Platform is almost “native” in the business process ecosystem.

Now Platform to meet business challenges

this method No/low code It is the foundation of the solution.development path No/low code What’s interesting is that even if the IT department is busy, it can execute quickly as planned, and even people with lower technical levels can use the “automated” mode.therefore Ideal for automating simple and repetitive tasks.

Current service A wide range of application packages has been provided, including IT service management, security, customer service and human resources.You will be able to extend the functionality of these applications or create custom business applications using the following commands Platform now. The platform development environment is the basis of all application packages and can be purchased separately through the application or the user’s runtime license.

In the specific contribution, we discussed in depth the importance of automated IT workflow.Here if the company already uses it ServiceNow ITSM Or other product suites that now include Now Platform. Therefore, you can start developing applications immediately.

Now, platform, I can

There are three main use cases A platform that appropriately responds to challenges: Result of handling specific cases This will require complex human activities and processes, Operation Management (For example, regarding inventory, equipment, systems, facilities and personnel), Important business services, such as portals in order to Service request management Committed to the end user.

These requirements need to integrate data from heterogeneous systems, which must be converted into information. Up to now, a series of tasks solved by outdated tools such as simple spreadsheets can be turned into workflows integrated into available applications, thereby reducing a series of errors.

Platform now used for specific case management

Let us understand in more detail Platform now Help company Management of specific cases. Let’s talk about those needs work process E Knowledge worker Achieve their goals. They may be customer complaints, requests for repayment or compensation, and requests for other services in addition to the services already provided.
In these situations, relying solely on human skills may not be beneficial and costly, while combining human intelligence with Electronic workflow.Complete solutions like Now Platform can provide Complete workflow management, Content, collaboration, decision-making and digital archiving. For example, using a no/low code approach, without the help of developers, you can monitor the status of customer requests, responses, and complaints.

Management operation

of cloud computing with Infrastructure renovation Brings a series of important benefits, but unfortunately it also masks complexity.Manage operations properly You need a comprehensive understanding of equipment, systems, facilities and personnel Of course there is also process automation. It is difficult to grasp the vision through manual analysis of information, because it is necessary to track the configuration, incident report, in order to be able to quickly deal with key issues, ensure planned maintenance and training.

Using the simulation method, you will find yourself needing to manage dozens of files and having to cross the data in an unlikely way.In these cases Platform now Automate a series of activities and processes that are usually resolved through email and spreadsheets. Not only. You can also use the no/low code tool to accurately explain the required interface types and reports to the IT department.In the most complex situation​​ Platform now A complete solution is also provided, which includes Configuration Management Database (CMDB).

Management company services

We just mentioned the subject of complexity. The more complex the company itself, the clearer it is that by adopting heterogeneous IT systems, it needs to aggregate resources. Considering that these requests involve multiple departments, managers’ requests for these services will become more complicated.That’s why Service management solutions, It usually provides a support portal for queries, self-service and collaboration options, status searches and notifications.

In a sense, this is a way of simplifying a series of steps, but if a series of steps is not properly automated, it does not necessarily prove to be beneficial. For example, service request forms must be aligned and can be flexibly created on different channels of tracking tools in the same way. Using complex solutions will cause professionals to increase software development expenditures.There Platform now Instead, it simplifies the design of the solution and allows you to create unified IT prototypes.

Now platform, advantage

in short Platform now Solved the described use case with obvious advantages.it is Security platform And the generated application also meets the requirements of data protection.It provides development tools so that non-IT developers can easily use this method to develop applications None/slow code Use standard web-based tools. It provides a complete set of application development solutions for all “types” of developers.

Platform now It also has the necessary integration services to import and export data and quickly connect to existing systems Premise in the cloud.Through the use of power Present intelligence, The platform prefersProcess choreography, Which allows you to accurately measure performance and detect anomalies to prevent future problems. Platform now Finally, it is commendable that it provides a mobile-first user experience and has all the notification tools needed to detect critical issues on the self-service portal, thus simplifying the process of sending notifications of events to users to users.

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