Santa Clara, California-(Newswire) March 16, 2020-ServiceNow (NYSE: NOW), a leader in digital workflows, provides a better working environment and now has powerful artificial intelligence (AI) and analysis capabilities. Introduce the Now Platform Orlando version with Intelligence.
With Now Intelligence, ServiceNow can provide companies with innovative insights that enable employees to work smarter and faster, simplify business decisions and increase productivity.
Companies around the world are committed to providing the best customer and employee experience. ServiceNow helps enterprise customers provide the best experience by supporting the best workflow. With the launch of the Now Platform with Now Intelligence, ServiceNow has further consolidated its leadership in providing customers with practical and goal-oriented AI and analysis capabilities. Now, Intelligence enables employees to quickly and easily make decisions, solve problems, find solutions and automate tasks. This makes daily work easier, simpler and more convenient.
ServiceNow is a digital transformation strategic partner for large global companies (including about 80% of Fortune 500 companies). These companies use Now Platform as a “platform platform” to simplify their work by integrating isolated legacy systems throughout the organization and digitizing complex workflows and processes. Deloitte, Equinix, Red Hat, Nutanix, UnitedLex, whyaye! , Acorio, Autotestpro and Highmetric have adopted the Now platform. And is promoting digital transformation.
Chirantan Desai, Chief Product Officer of ServiceNow, said: “People should be able to work the way they want, not the way most software today requires. In this regard, the Orlando version is a powerful new AI and analysis feature that can be Help you work smarter and faster.” “The newly built Now Intelligence feature helps users make better decisions based on insights and suggestions. Do. This helps proactively before simple problems become business or customer problems. Make predictions and resolutions. The Now Intelligence built into the Now Platform can provide smarter workflows, resulting in the best experience and higher productivity.”
With this version of Orlando, ServiceNow continues to provide a consumer-grade mobile experience across the enterprise. Now Platform with Now Intelligence provides the following experience.
Intelligent and fast work support: By automatically displaying suggestions, predictions and insights based on situational awareness, it supports people to work smarter and faster, so that they can respond at the same time.
·Enhance the self-service experience: Through intelligent “always-on” virtual agents covering all channels, customers and employees can quickly get the desired results and respond.
·Problem prediction and task automation: The virtual agent fully integrated into Now Platform can predict problems and perform tasks automatically. Therefore, customers and employees can initiate work processes anytime and anywhere by automatically solving problem requests to generate real-time conversations with results.
Improved business decision support: Provide real-time insights on patterns and trends so that members and process owners can make more accurate decisions based on more accurate information, quickly identify areas for improvement, and provide transparency throughout the organization And unity. By strengthening, you can make better decisions.
With the release of the Orlando version of Now Platform, ServiceNow will implement analysis, intelligence, and mobile solution improvements in the workflow of T, employees, and customers. The main innovations in the Orlando version are:
◇Analysis solution
Cloud Insights: Help IT departments optimize the cost of cloud assets by providing intelligent recommendations on usage management during all working hours, selecting appropriate resources and implementing usage strategies.
·Advanced risk assessment: The task of assessing various risks involved in the daily work of the front line of the business is simplified, so that the support organization can effectively respond to changes by analyzing and managing the operational risks and other risks of the entire management.
Software exposure assessment: Minimize the potential impact of zero-day vulnerabilities by allowing security and IT departments to quickly identify vulnerable software, associated devices and servers, and initiate changes immediately through standard IT workflows.
◇Smart solution
Agent’s work distribution affinity: Help the customer service department assign work to the best person in charge based on intelligent situational awareness to improve customer satisfaction. This might include assigning tasks to departments that are always in charge of a particular customer, to people who have served that customer or people with relevant work experience.
Virtual agent with natural language understanding: The updated natural language understanding (NLU) virtual agent solution will continue to develop the innovations revealed in the Madrid and New York releases to facilitate the construction and maintenance of NLU models.
CI/CD: This solution supports team development and large-scale development on the platform using standard DevOps tools. This includes collaboration among developers through selective submission and conflict avoidance, as well as simplifying the deployment process to realize value faster.
◇Mobile solutions
Mobile agent enhancements: Provide a native mobile experience that enables service desk personnel to solve problems on any device at any time. This feature is available on ITSM, ITOM and field service management solutions.
Mobile branding and analytics: Customers can configure the Now Mobile enterprise experience in the customer brand environment. This can encourage closer engagement and help recruit candidates, new employees and existing employees to apply analysis to the services they use most often.
Activities for mobile devices: Provide important related information (taxes, site updates, local IT projects, etc.) to employees’ mobile devices based on personal information such as department or position type. This positive employee communication can increase employee satisfaction and reduce help desk queries.
ServiceNow has also extended the Now Platform to manage development channels, provide new insights to IT operations developers, and automate manual and time-consuming change approval processes. This allows customers to more quickly disclose functions developed outside the platform while maintaining security. ServiceNow DevOps is initially available through the ServiceNow store and will be available as part of the Orlando version in the future.
Dave Schubmehl, IDC’s research director of cognitive and artificial intelligence systems, said: “As companies continue to promote digital transformation, the need for tools to connect dispersed departments is growing. “Management should not only improve the efficiency of the entire company, but also continue to design A more practical way of integrating AI into management to meet the growing needs of end customers. “
◇Introduction to the current platform Orlando issuing company
·Adobe
Adobe’s strategy is to enhance people’s ability to create and innovate business competitiveness. Adobe CIO and Senior Vice President Cynthia Stoddard said: “Adobe is not only committed to continuing its commitment to changing the world through digital experiences, but it will also be committed to providing outstanding experiences for our customers and employees.” ServiceNow’s Now Platform and ITSM Pro solutions are helping Adobe engineers work more efficiently, which allows Adobe to focus more on innovation and quality when entering new markets. “
Deloitte
Audit, consulting, tax and consulting company, ServiceNow’s alliance partner Deloitte (Deloitte) has more than 300,000 employees worldwide.Deloitte’s workflow
They visited ServiceNow on behalf of the industry to modernize, increase employee productivity and enhance customer service through global standardization. Stephen Mansfield, Chief Information Officer of Deloitte USA, said: “In the future, Deloitte’s global IT organization will operate on ServiceNow’s Now platform.” I can do it. We support a high level of mobile environment through ServiceNow, and in terms of self-service, we have seen a significant increase in employee productivity. We look forward to further increasing efficiency and making improvements in the areas where ServiceNow is currently being deployed. “
·E
Equinix Equinix Chief Information Officer (CIO) Milind Wagle said: “Equinix is a highly interconnected data center that spans 26 countries and 52 markets on five continents, connecting the world’s leading companies with customers, employees and partners. . It provides a global platform for digital business. “With the rise of digital business, innovative commerce, collaboration models and new ways of competition are emerging. In order to respond effectively to this, we need a software platform that can increase the productivity of global employees and improve customer service. ServiceNow and Now Platform are playing this role. “
Red Hat
Red Hat is a multinational software company that provides open source software products for enterprises. Joe DeKonty, Head of IT for Red Hat Enterprise Service Management, said: “Now, the platform has been established as a platform that can digitize the complex processes of the entire enterprise while integrating the isolated company record system. So many departments use ServiceNow, we are right Excited about the new AI and analysis features included in the Orlando version. We are committed to using the virtual agent and Predictive Intelligence integrated in the Now platform to achieve employee experience. In the future, employees can dynamically automate the process of processing requests that need to be resolved immediately to produce results , To get the “real world” experience of starting the workflow anytime, anywhere.”
◇Release time
The Now Platform Orlando version of ServiceNow will be available to the public from March 11. The ServiceNow Now Agent, Now Mobile and ServiceNow Onboarding apps can be downloaded from the Apple iOS store and Google Play store. More detailed information can be obtained from the ServiceNow website.
ServiceNow homepage: http://www.servicenow.com/now-platform/latest-rele
Website: http://www.servicenow.com
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