The remote work exacerbated by the Sars-CoV-2 pandemic has reached its peak and is currently in the adaptation phase. However, since digital transformation (TD) has become the goal of many companies, whether it is to increase, complete or initiate this process, the demand for products and services is still great. Economic analysts pointed out that the global economic recession, according to IDC research, the way out for 64% of global companies is to digitalize and adopt new technologies to deal with this crisis.
TD is an important force in the face of economic and health crises, such as the current crisis. It also promotes topics related to user experience, involving consumers, customers, employees, integrators, resellers and distributors, referred to as the entire distribution chain. To capitalize on this wave, ServiceNow announced the arrival of the Paris version of the Now Platform in Brazil. According to the company, the platform will provide greater flexibility and flexibility in daily work and help employees return to the company environment.
With artificial intelligence and machine learning capabilities, the platform can now not only optimize costs, but also provide flexible operations
With fully integrated modules and proposals to break internal silos, the work flow between departments will become more agile and achieve more effective results. Kátia Ortiz, Country Manager of ServiceNow Brazil, said: “Many companies are already using our platform and expect that they will use the features released in the Paris version to simplify internal processes and enhance their digital transformation.”
The Digital Age created ServiceNow, which is a provider of digital workflow solutions. He said: “We are 100% SaaS, we were born in the cloud, and we carry out projects entirely in Brazil.”
João Cerqueira, the company’s Latin America solution consulting director, said that the platform has artificial intelligence and machine learning resources. Today, the platform not only has the ability to optimize expenditures, but also has flexible operating capabilities. “We are the cloud; we support the company in predicting changes and maintaining the flexibility of business processes,” said the director.
Another way to help customers during this pandemic phase is: “Apply to return to work safely and use resources to avoid contamination of employees,” the executive told.
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The company claims that with greater business opportunities, the country is growing faster than “global”. According to Kátia’s forecast, the forecast will increase participation and establish another data center in the country to serve the entire Latin America. Today, ServiceNow maintains 16 data centers around the world and one in Brazil.
There is also an increase in the number of potential partners, currently mainly in the central and western regions of the country, the total number of partners in the northeast and northern regions reached 28 to strengthen sales in finance, telecommunications and manufacturing, education and government departments.
The company maintains training programs and provides business and technical content weekly. Cerqueira concluded: “This is a way to promote the digital transformation of our partners.”
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In the Paris edition, ServiceNow introduces six new products and new features that will enable organizations to use the platform to quickly react to changes within the company through new workflow applications, and through the integration of analysis and AI Into each workflow to improve productivity applications and scan and automate the work of the entire company; provide the right experience for employees no matter where they are, increase employee productivity and change the organization to provide the most important services.
In addition, promise to increase customer loyalty through connected workflows, allowing you to effectively manage work in each location, organize resilient operations under unforeseen circumstances, and expand capacity and optimize productivity through automatic self-service, Cost and IT flexibility to modernize and automate ITSM and AiOps, provide flexibility to operations, and help reduce software, hardware, and cloud costs.
For the public, the main products of the Paris version include business continuity management, which has modern automatic functions and can be used for business impact analysis, business continuity plan development, and context-based crisis management in the ServiceNow platform, in order to achieve operational flexibility. Because operational interruptions are a constant threat, resilient organizations need to anticipate these interruptions and develop actionable plans to help minimize the impact and duration of the problem; hardware asset management, by tracking hardware and equipment related issues Financial, contract and inventory information, automate the life cycle of IT assets, so as to achieve smart decisions from purchase to disposal.
It also includes the delivery of legal services, which enables legal businesses to quickly make decisions and increase productivity by eliminating emails and manual calls, thereby providing the legal business with the visibility it needs.
ServiceNow’s new segmented products enable telecom operators and financial service organizations to transform their business operations in the context of their industry and create value on a large scale. Together with strategic partners in the market-Accenture in the telecommunications industry and Deloitte in the banking industry-these new products will double the business benefits of customers.
Partnerships are very important to accelerate customers’ digital transformation days. ServiceNow is beginning to integrate with partners Microsoft and Twilio and the new ServiceNow Service Graph Connector Program, which can help customers simplify internal processes by fully connecting old and new tools to prepare for new ways of working.
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https://www.blogs.servicenow.com/2020/ Welcome to the current platform Paris release.html
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