BuildOnMe and Qlue are affiliated with ServiceNow, which hopes to strengthen its enterprise cloud products.
SerivceNow announced the acquisition of Qlue and BuildOnMe. With these technologies, the company hopes to support users through intelligent automation. Process automation using virtual agents will be optimized in areas such as IT, HR, customer service and security workflow.
With the help of these technologies, customers will use data from Now Platform to create new processes, such as answering questions about how employees interact with HR or IT service desks or how customers interact with services. The company should be able to optimize its service level.
Through the acquisition of Qlue, ServiceNow mainly protects technologies related to artificial intelligence. The purchase is expected to be completed this month, and financial details have not been disclosed. Through Qlue, the American company complemented its acquisition of machine learning expert DxContinuum. Automation experts are also investing in the launch of BuildOnMe. There are also no financial details.
The Qlue solution includes virtual proxies, which can answer common questions (FAQ) such as “My Internet connection is slow”. However, these agents should not only provide users with solutions, but also feedback information. According to the provider, this gives personnel greater freedom to deal with more complex issues. In addition to chatbot technology, BuiltOnMe also provides AI-based claims management.
Effective meeting and collaboration solutions
Today’s employees grow or become familiar with connectivity, mobility and video. You are already using the technology you need for your work privately and intensively. Now, it is important to use these technologies and their possibilities strategically in the company.
“These investments demonstrate our commitment to promoting smart workflows through the Now platform. ServiceNow Chief Strategy Officer Dave Wright said: “This helps our customers run their businesses more effectively, while providing high-quality user experience.
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