At ServiceNow, they recently completed a six-week virtual meeting. Regarding ServiceNow, the time for ServiceNow solutions and various customer cases is not a day or two, but a six-week course. We are especially looking forward to the keynote speech by Bill McDermott, the new CEO of ServiceNow, the former CEO of SAP.
In the past year, we have extensively reported on the development of ServiceNow. We wrote a book entitled “No one knows what ServiceNow is and what you can do with it.” In any case, we have actually helped thousands of people through ServiceNow. However, the biggest problem facing these types of companies is that there may be more. The CEO’s vision and theme are decisive.
Last year, ServiceNow was led by former CEO John Donahoe. You can have a good conversation with Donahoe about ServiceNow, but it is difficult to estimate his long-term IT vision. He has now left Nike as CEO.
McDermott is a man with extensive experience in enterprise IT. McDermott has just served as SAP CEO for 17 years. The question now is whether McDermott can grow the company exponentially again. This time it is ServiceNow.
What did McDermott add to ServiceNow?
With the addition of McDermott, ServiceNow has gained extensive experience in enterprise IT. It has been active for many years, but it can also gain a lot and even learn. Therefore, we are particularly curious about McDermott’s vision, his performance will be different from his predecessor, and the long-term view of ServiceNow.
McDermott is known for his desire to make acquisitions to drive growth. ServiceNow has made four acquisitions under his leadership, albeit for very specific technologies. McDermott has set an ambitious goal for the company, believing that ServiceNow will become an enterprise software company that will make a difference in the 21st century.
His former employer disagreed. The new CEO of SAP, Christian Klein, said at a recent conference: “It is impossible to achieve true business transformation only with smart workflow solutions or by choosing best-in-class solutions, resulting in The IT landscape is fragmented., or move your IT environment to a public cloud and create a data lake. Without an integrated business model and data structure for the entire company, you would not be able to do this.”
However, the company no longer wants suppliers to lock in SAP with a large closed platform. They need multiple (smaller) solutions that can work independently of each other, but can also work together to achieve business transformation. This makes it possible for them to easily replace them when they no longer meet the requirements. ServiceNow is one of the companies that makes these types of services work well together. McDermott refers to ServiceNow as a “platform platform.”
According to him, this is where the company’s strength lies. With this platform, ServiceNow can switch directly from working in the office to working at home.
McDermott further pointed out: “Digital-oriented companies have a great advantage over non-digital companies. The use of new technological solutions can ensure the establishment of better business models. Many companies need help in innovation.”
“Nine out of every 10 CIOs adopt a digital-first strategy, and only 4 out of every 10 CIOs are prepared for digital challenges in the competition.”
McDermott said that 9 out of 10 CIOs in Fortune 500 companies use a digital-first strategy, while only 4 out of 10 are ready to deal with the digital challenges of their competitors. The speed of innovation has greatly accelerated.
Must improve user-friendliness and efficiency through innovation
McDermott also said that in recent years, many companies have invested in recording system solutions. You should consider solutions from Oracle, Salesforce, Workday, and SAP. These are large-scale ERP or CRM-like solutions that contain large amounts of data, but these systems mainly operate independently. Integrating with other solutions so that data can be combined and analyzed is usually still a desire, not a practice. Sometimes it is not even as simple as using these systems correctly on a smartphone. Companies are looking for ways to make better use of these systems: more humane, more efficient or simpler. McDermott said that ServiceNow with a platform can play an important role, but there are still many opportunities there. With the help of the ServiceNow platform, you can build a workflow that can realize data sharing, and even provide an interface to use the system of record in a modern way.
McDermott calls this conversion from a recording system to an action system. According to him, this is the meaning of digital transformation.
The employer will provide you with a choice of where you want to work
McDermott firmly believes that we are moving towards a society where we can work anywhere. He said that the people inside ServiceNow have become more efficient because the company is well prepared to work from home. He also talked with many CIOs, and they have taken steps to properly support digital work, with productivity between 100% and 150%. On this basis, he pointed out that in the future, employees will be able to choose their workplace so that they can best carry out their work. The future will have to prove whether he is correct.
“The cost of acquiring new customers is 25 times the cost of maintaining existing customers.”
McDermott believes that more attention should be paid to the correct connection of all personnel within the company. According to him, only in this way can you provide good service to your customers. At present, many companies still have too many isolated islands in their departments. According to McDermott, there are many gains there. If customer retention can be increased by 5%, profits will increase by 95%. In the end, the cost of acquiring new customers is 25 times higher than maintaining the satisfaction of existing customers.
McDermott has been CEO of ServiceNow for six months. That’s still very short. We hope to have a conversation with him in a sports competition this year or later next year to understand his contribution to ServiceNow and how he can use his experience to help ServiceNow play a greater role in enterprise IT.
#expect #ServiceNow #managed #McDermott #Blog
More from Source