ServiceNow CEO: COVID accelerates digital transformation

ServiceNow CEO Bill McDermott said: “Digital transformation is our opportunity before the birth of COVID.” “Now with COVID, it has accelerated and exacerbated all the problems of system damage and operating islands. Before using COVID, they did not want to be Tell them to enter the cubicle. Do you think that after COVID, once the problem is cleared at some time in the future, will you tell them to enter the cubicle? No, they will be digital.”

ServiceNow CEO Bill McDermott discussed how COVID has exacerbated “broken systems” and accelerated the digital transformation of global companies:

COVID has accelerated digital transformation

Before COVID, digital transformation was an opportunity for our generation. Now with COVID, it has accelerated and exacerbated all the problems of system damage and operating islands. People don’t realize that 75% of the workforce will be millennials by 2025. Before using COVID, they don’t want to be told to enter the cubicle. Do you think that after COVID, you will tell them to enter the cubicle once the problem is cleared at some time in the future? No, they will be digital.

They also absolutely want employers to provide them with the best tools. If you want to provide customers with a Michelin 3 experience, the best idea is to integrate employee experience and customer experience on a common platform. In this way, most things can be automated for customers on a self-service basis. Things that cannot be automated can be ordered by the workflow immediately to put the right people in the right place with the right skills at the right time. That’s what we did, and that’s why this is an exciting time.

Platform is now the standard for digital transformation

The Now platform has become the standard for today’s enterprise digital transformation. If you consider most of these companies, then they are working hard for the future of work. They must accommodate employees. Their labor force is very scattered. How will they obtain the tools they need and equip them correctly? In some cases, they have never even seen the hired person. So obviously, how will they manage their digital experience?

This is also passed directly to the customer. How do you directly face consumers? How do you ensure that you provide them with quality services so that they are loyal to you? The ServiceNow platform is the center of all services. More and more developers are developing new innovations instantly on the Now Platform. The Now platform has become the standard for large companies worldwide. The ecosystem and network effects built on it are truly shocking. We are very excited because we want to do work…make people all over the world work better. What we are trying to do is to grasp the essence of everything.