ServiceNow, it’s time to adopt a vertical solution: ImpresaCity.it

The Bill McDermott era of ServiceNow’s top management has just begun, and some news is already in sight.Start from New strategy for vertical solutions: ServiceNow will initially focus on developing solutions for the banking and telecommunications industries, Cooperate with strategic partners to implement solutions And integrate them into the customer environment and infrastructure.

In fact, the partnership with Accenture and Deloitte is expanding: The latter will become the “leading release” partner of the ServiceNow solution dedicated to the banking industry, and will work with ServiceNow to implement new workflows that will change the way banks operate. Deloitte eragià chief publishing partner ServiceNow Finance Close Automation solution announced at the event Knowledge 2019.

Accenture It will become a “leading enterprise” partner dedicated to solutions in the telecommunications market, supporting the roadmap of ServiceNow products and creating specific digital workflows for telecommunications companies, with a view to providing experience in: Software-defined networks are essential for new connectivity services enabled by 5G.

More specifically, the new ServiceNow solution Used in banking They will simplify mid-to-later operations and help banks develop at the speed of digital business, providing a seamless customer experience throughout the company, thereby increasing customer loyalty.New solution For telecommunicationsInstead, they will adjust customer service and service guarantees to change the way communication service providers anticipate problems and proactively solve them while providing an excellent customer experience, while maximizing availability and quality. service.

“Every business wants to provide experience to drive and influence customer loyalty, while building strong employee engagement“, pointed out Bill McDermott, President and CEO of ServiceNow. “Companies in every industry choose ServiceNow to transform their businesses, unleash productivity and support innovation.By creating industry-specific solutions delivered through partner-led models, we are able to meet the unique challenges faced by vertical markets when companies want to transform their businesses“.

The ServiceNow solution for the banking and telecommunications industries will be Available in 2020, And are expected to create them in manufacturing, healthcare, media and other markets.

If you like this article and want to keep up with news from
Opacity Subscribe to our free newsletter.