ServiceNow announced a new strategy for vertical solutions, To support the company’s digital transformation and create value.
The group will initially focus on developing solutions for the banking and telecommunications industries, and Will work with strategic partners to deploy and integrate solutions On customer premises and infrastructure.
«Every company wants Provide extensive experience to guide and influence customer loyaltySaid Bill McDermott, President and CEO of ServiceNow.
«Companies in every industry choose ServiceNow to transform their businesses, unleash productivity and support innovation. Provided by creating industry-specific solutions through a partner-led model, We can solve the unique challenges that companies face in vertical markets when they want to transform their businesses.”
The new ServiceNow solution for the banking industry aims to simplify mid-back office and advertising operations Help banks develop at the speed of digital business, Provide a seamless customer experience throughout the company, thereby increasing customer loyalty.
On the other hand, new telecommunications options will align customer service and service assurance to change the way communication service providers provide outstanding customer experiences. When they anticipate key issues and proactively solve them, While maximizing the availability and quality of services.
In addition, ServiceNow expands partnerships with Deloitte and Accenture to meet the challenges of vertical industries. Deloitte will become a potential startup partner for the ServiceNow solution dedicated to the banking industry, and will work with ServiceNow to implement new workflows that will change the way banks operate.
He said: “Our financial customers want to use technology to improve customer experience, especially banks need to transform back-office operations to achieve this goal as soon as possible.” Brian Johnston, Head of Financial Services Industry and Head of Deloitte Consulting Co., Ltd..
Accenture will become a “leading enterprise” partner dedicated to telecommunication market solutions, and will help enterprises Drive digital transformation through a dedicated workflow.
He said: “5G is the top priority of service providers and the most important investment. Therefore, service providers seek a competitive advantage by achieving greater agility and scalability in a modern cloud-first world.” Peters Suh, Head of North American Communications Industry, Accenture.
The ServiceNow solution for the banking and telecommunications industries will be launched in 2020. The company plans to announce solutions for other markets. Including manufacturing, healthcare, media.
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