Enterprise array manufacturer Infinidat gets ServiceNow integration-blocks and files

Infinidat’s Infinibox array has been integrated with ServiceNow’s ITOM Visibility, so they can be displayed and managed in ServiceNow’s IT asset operations.

ServiceNow provides IT system management as a service, which is widely used in enterprises and has more than 4,000 customers. Its latest version uses artificial intelligence technology to help solve problems in customers’ IT assets. IT Operations Management (ITOM) Visibility is a set of ServiceNow products, including discovery, service mapping, certificate listing and management, graphical connectors, configuration management database (CMDB), firewall auditing and reporting.

Erik Kaulberg, Infinidat’s vice president of cloud and business alliances, said: “Our integration with ServiceNow is a natural extension of Infinidat’s multi-pronged AIOps strategy… We have heard a clear need for this integration from large co-customers. …InfiniBox API coupled with ServiceNow’s extensible discovery mode method makes it easy to complete it.”

Infinidat stated that this integration extends ServiceNow’s out-of-the-box discovery capabilities to provide visibility into the InfiniBox system, and expands Infinidat’s multi-vendor AIOps functional ecosystem for large enterprises and service provider environments. Discovery can detect and understand all the components of the Infinidat storage system and add them to the ServiceNow CMDB.

It will automatically establish dependencies between the InfiniBox system and components, the host system and additional networks. CMDB includes the foundation for event correlation, log analysis, and other functions in the ServiceNow product suite. This means that ServiceNow AIOps systems and workflows include Infinibox arrays in the data infrastructure, which provide centralized monitoring.

This also means that Infinidat customers can use ServiceNow service mapping to understand which services are supported by InfiniBox and make a migration plan when they become InfiniBox customers.

Kaulberg told us that Infinidat’s AIOps function has three aspects:

1. Internal InfiniVerse AIOps;
2. Self-use general analysis tools-elasticsearch, Dynatrace, Splunk, etc.;
3. Pre-packaged standalone AIOps — Arxscan, Continuity, Dell EMC SRM, Device42, Galileo, NetApp OCI, Veritas APTARE, VMware vRealize, Xorux, etc.

Kaulberg said, “The competitive environment for AIOps is very broad and level… there is no clear winner.” In his view, Infinidat “does have a presence in all three AIOps areas: in-house products, your own products, and pre-packaged products. He said: “We invested before the AIOps market was integrated. “

Kaulberg suggested that AppDynamics is one level higher than such infrastructure participants, and Infinidat will be inserted through an intermediary.

Availability

Update discovery and service mapping software options with Infinidat integration are available for immediate download from the ServiceNow store. Each discovered InfiniBox requires four ServiceNow discovery subscription units, which can be obtained from a ServiceNow representative.

General AIOps support

Infinidat recently stated that it has a strong AIOps momentum, and we recommend that it does not have much third-party AIOps support. We were wrong.

In fact, AIOps is now provided by a third-party ecosystem, not just a few professional vendors such as AppDynamics and Virtana.

Infinidat lists a large number of vendors with links to it: Arxscan, Continuity Software, elastic, Device24 Array IO, Galileo Suite, Splunk, VMware, Veritas and Xorux among others.

The intention is that Infinidat will fit the AIOps method preferred by its customers.