ServiceNow adds a new codeless feature – TechCrunch

As we weather this pandemic, it forces companies to rethink and accelerate trends. One such trend is to move to codeless tools to allow line-of-business users to create applications and workflows without engineering assistance. To help meet this need, ServiceNow released some new tools today as part of its latest version.

Dave Wright, ServiceNow’s chief innovation officer, said that COVID has forced more teams to work in a distributed manner, which in turn has driven the idea of ​​putting software construction in the hands of every employee.

“So because people don’t have the same support network and are distributed, you need to be able to produce consumer-grade software. If you can do this, then you can let people use the system. If you let people Use this system, then you will start to get better employee productivity and employee engagement,” Wright explained.

This usually revolves around the three main focus areas of the ServiceNow platform-customer service, IT, and human resources-but in order to get out of these three categories, the company decided to develop a new area called Creator Workflows, which is designed to help employees build A new workflow that suits their needs.

The company has proposed some new tools to help these creators: AppEngine Studio and AppEngine templates, which work together to help these people build these no-code workflows anywhere in the organization.

AppEngine Studio provides the main development environment where users can drag and drop the components they need to build a meaningful workflow for them. These templates take usability to the next level by providing a framework for some common tasks.

The new version also includes some recent acquisitions: Loom Systems and Attivio. The company adopted the latter and repositioned it as a full-platform search tool called AI Search.

“It allows you to provide contextualized consumer-level results. So, it means that we can personalize the results you get from your search to make them more relevant to you and focus more on providing you with the context you really need to Make sure you get actionable information,” he said.

The other company they acquired was Loom Systems, which provided the company with an AIOps component and was able to inject artificial intelligence into the entire platform. Gab Menachem, who was the CEO and co-founder of Loom before the acquisition, said that the process of joining ServiceNow has been smooth.

“Suppliers in this field find themselves offering a scientific project for their customers. In ServiceNow, the entire focus of this year is to [Loom] Incorporate into the work process, let the work flow naturally, thereby improving the work efficiency of employees, and the degree of engagement will be high. This is what we are concerned about, and I think the transition to a big company is very easy because it makes all our customers happier,” Menachem said.

Starting today, this new tool can be used.

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