Servicenow launches new version of Now platform

Servicenow launched the Quebec version of its IT service management platform. In the new version, the provider promises to provide new development tools for low-code applications and advanced AI functions.

There is a corresponding development environment and a build toolkit for building applications:

• application engine studio The new low-code development environment is invoked. Servicenow promises to provide intuitive and fast usability.

• application engine template Provides access to ready-made workflow modules. “Citizen Developers” don’t have to start from scratch, it said in the message.

The expanded artificial intelligence capabilities are designed to support companies in increasing productivity.

• Black Predictability Integrated operator Designed to predict problems and help companies automate solutions.

• Virtual agent Now there are settings and theme suggestions. According to the announcement, this speeds up the time to value and improves “solving problems through an end-to-end AI-supported conversation experience.”

• this Artificial Intelligence Search Provide personalized and relevant information directly from search windows in service portals, mobile devices, and virtual agents.

The Quebec version also adds three new workflow solutions.

• with process optimization The workflow can be visualized. In this way, IT and customer service organizations should be able to improve corresponding processes, predict and avoid bottlenecks.

• labor force optimization Provide a “working space” for IT and customer service managers. According to the news, the workspace monitors the productivity, utilization and KPIs of employees across multiple channels in real time.

• got engaged messenger Extend self-service to third-party portals. The solution includes AI-based search functions and services for knowledge management, case and virtual agent interaction.

As part of the Quebec version, Servicenow also introduced vertical solutions-each for the telecommunications, financial services and healthcare industries. For the telecommunications industry, it is a solution for order management; for the financial sector, it is a solution for credit business, and for the healthcare sector, it is a solution for managing electronic patient records.

Speaking of medical records: In Switzerland, this will take a long time. The general communities in the cantons of Aargau and Graubünden have recently postponed the launch of EPD again. Overly optimistic timetables, pandemics and a shaky certification process meant that releases were repeatedly delayed.