ServiceNow launched the Quebec version of the Now platform. The latter itself provides expanded artificial intelligence capabilities and new low-code application development tools, enabling customers to accelerate innovation, quickly return on investment, increase productivity, and provide a superior experience. As companies fundamentally change the way they operate and accelerate digital transformation, the Now platform provides them with the speed, agility, and digital flexibility they need to shape future jobs.
Nearly 80% of Fortune 500 companies and thousands of organizations worldwide trust the Now platform to maintain business growth and continuity, maintain productivity, and provide an excellent experience for their customers and employees. Organizations that plan to invest in employees over the long term must establish cross-departmental workflows to create a better experience internally and externally. Investment in the digital field is at the highest level in history. According to IDC, by 20241, the total global investment related to digital transformation will exceed 7.8 billion U.S. dollars.
Internationally renowned organizations including Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, and St. Jude Children’s Research Hospital all use the Now platform to accelerate their digital transformation plans and support innovation, agility and productivity.
“As they move from emergency response to long-term restructuring and remote work as the norm, the company is accelerating its digital transformation plan and investing in new technologies that drive continuity and agility. The ability to provide employees and customers with an end-to-end digital experience will become the norm. The key difference from competitors. The pandemic has accelerated the attractiveness of customers to a unified technology platform that connects systems and processes to realize these digitally-driven connected business models. »Explain Philip Carter Group Vice President, European Chief Analyst and WW C -Suite Technical Research Leader • IDC
ServiceNow introduces Creator Workflows, which joins existing workflow solutions and puts the power of automation in the hands of the company, allowing everyone, regardless of their technical skill level, to quickly create applications.
Creator Workflows features low-code development tools from ServiceNow, App Engine, and IntegrationHub, enabling organizations to transform old, traditional processes into next-generation digital workflows on a large scale. With the release of the Quebec version, ServiceNow introduced new products in Creator Workflows, allowing developers of all skill levels to quickly create workflow applications:
• App Engine Studio can accelerate the development of large applications. Thanks to the low-code, fast, intuitive and guided visual development environment, people with no coding experience can collaborate and create applications.
• App Engine templates give the team access to pre-configured elements, so developers can take the lead in building applications without having to start from scratch.
For companies that must adapt to a rapidly changing environment, low code is becoming a strategic imperative. According to Gartner, “By 2024, low-code application development will account for more than 65% of application development activities2.”
Many organizations, including St. Jude Children’s Research Hospital and the City of Los Angeles, rely on ServiceNow’s App Engine to build workflows, allowing them to refocus on providing basic services, which is vital for patients and citizens during health crises .
With the launch of Now Platform Quebec, ServiceNow provides organizations with opportunities to gain agility and adopt new working methods. By using a unified platform and data model, customers can continuously monitor and optimize business processes, proactively identify and avoid bottlenecks, and enable employees to work in an increasingly distributed manner, while certain organizations can choose to return to the office. Three new additional workflow solutions are provided:
• Process optimization enables IT and customer service to create and improve the underlying processes of the management workflow, so as to proactively identify and avoid process bottlenecks to accelerate problem resolution.
• Workforce optimization provides a workspace for IT and customer service, enabling organizations to maximize productivity. The platform monitors employee productivity, workload and key performance indicators (KPIs) in real time based on multiple standards to improve customer experience.
• Engagement Messenger extends self-service to third-party portals to support artificial intelligence-rich search, knowledge management, and virtual agent interaction. This translates into better handling of requests and higher customer satisfaction.
Improve digital resilience and increase productivity through machine learning and artificial intelligence solutions
The Quebec version of the Now platform enables organizations to increase productivity through powerful new AI capabilities. In addition to the need for rapid innovation and rapid large-scale deployment, customers must also provide high-quality digital tools for their remote workers. Among the new features to improve productivity, we noticed:
• ITOM Predictive AIOps can predict critical situations before they occur and help organizations automate the problem-solving process.
• The virtual agent has been enhanced with enhanced functions, shortened implementation time through guided configuration recommendations, and accelerated incident resolution through end-to-end conversations supported by artificial intelligence.
• AI Search improves the experience of employees and customers, providing them with the personalized, relevant and actionable information they need directly from the search window in service portals, mobile devices, and virtual agents.
These new capabilities come from AI capabilities acquired by Loom Systems and Attivio, which are integrated into the Quebec version. Thanks to the advanced features of AIOps, the latter helps maintain workflow and give customers a deeper understanding of their digital operations. This enables them to minimize and correct incidents before they become problematic, and benefit from a high-quality experience with personalized information, helping them to work smarter and faster.
Improve employee experience and meet the challenges of the new world of work
ServiceNow continues to create an excellent work experience by helping people find answers to their questions and respond to the requirements of all departments of the company. In addition to enhancing the search experience through AI, ServiceNow also announced new innovations to help organizations drive employee engagement across the enterprise, including Universal Requests. This feature makes it easier to collaborate and transfer requests from one department to another. Employees can know the status of the request in real time, so they can focus on their current tasks.
Availability
The Now platform Quebec is available today.
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