Integration of TeamViewer Pilot into Salesforce and ServiceNow

TeamViewer announced TeamViewer pilot -Use Augmented Reality (AR) for remote support-In the integrated TeamViewer application In the solution Sales force electronic Serve immediately.

Now, with Salesforce and ServiceNow, you can start TeamViewer pilot Allow technicians and frontline operators to use augmented reality to help anyone, no matter where they are. Thanks to object tracking, 3D indicators can be “anchored” to real-world elements, visual instructions and text descriptions can be added directly to the video stream, and the process performed through their mobile devices can be shown to colleagues and customers.

Some improvements made to Salesforce AppExchange:

• By updating this integration, experts can instantly contact field technicians through TeamViewer Pilot to provide support for any type of hardware configuration issues or physical intervention
• One-click SMS sharing feature allows you to retrieve the user’s phone number and language in the Salesforce environment, and send a localized SMS with a connection invitation
• Improved performance and ease of use due to a new design using Salesforce LightWeight Components (LWC) technology

Availability
On the Salesforce platform, The TeamViewer app is currently available on AppExchange At https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EFmSYUA1. To take advantage of this integration, the company will need a Salesforce license and a compatible TeamViewer Tensor license.

Major improvements of TeamViewer Enterprise Integration App for ServiceNow:

• Service personnel, experts, and operators can directly initiate AR connections with internal users or external customers from ServiceNow Incidents
• One-click SMS sharing function allows you to retrieve the user’s phone number and language in the ServiceNow platform and send seamless SMS
• Improved management features, adding new permissions to better control who has access to the integration and easier configuration to access unattended devices and customizable widgets

new TeamViewer Enterprise Integration Now available in the ServiceNow store. To take advantage of this integration, the company needs a ServiceNow license and a compatible TeamViewer Tensor license.